Christian Consigna

CHRISTIAN O. CONSIGNA Quezon City, Philippines Phone:-  Email:- SUMMARY Being an exceptionally organized Accounts and On-Boarding Manager who is knowledgeable of all office functions with a diverse background. I seek to bring my abilities to add value to your company. I am a selfmotivated individual with skills with Leadership, Customer Service, and communications to deliver productive and efficient results. CORE COMPETENCIES  Communicating clearly and effectively with clients, team members, and external resources.  Maintaining thorough and accurate documentation and providing complete reporting.  Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.  Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.  Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions. PROFESSIONAL EXPERIENCE Cornerstone Business Solutions, Clark Philippines April 2018 – December 2018 Accounts and On-boarding Manager  Operating as the lead point of contact for any and all matters specific to the client(s) accounts.  Building and maintaining strong, long-lasting customer/client relationships. Monitoring and overseeing all activities provided by the client.  Resolution of high-level issues on implementation phase and ensures smooth transition to operations.  Overseeing customer account management, including negotiating contracts and agreements to maximize profit. Coordinating the tasks to be completed by our implementation team.  Ensure the timely and successful delivery of our solutions according to customer needs and objectives.  Prepares reports on account status and assist with challenging client requests or issue escalations as needed. Office Beacon Philippines, Clark Philippines September 2017 to March 2018 Implementations Team Leader  Acting as initial post-sale contact.  Working with clients to establish a project plan.  Monitoring and overseeing all activities provided by the client.  Resolution of high-level issues on implementation phase and ensures smooth transition to operations.  Communicating with the customer Project Manager/Team Leader.  Coordinating the tasks to be completed by our implementation team.  Scheduling work and ensuring completion of deliverables. Support Ninja Philippines, Clark Philippines February 2017 to September 2017 Team Manager (Pendragon, Stadium Master, Crux Systems, Cinedigm & Bark Tech)  Facilitates interactions between the team and the hosted platforms for the overall success of all the accounts I handle.  Mentors team members, identify lapses, and conduct training on the job to equip them with knowledge of developing trends in order to build a highly skilled department.  Coordinates transactional operations and monitor ongoing business processes in the organization.  Monitor team members participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed. Also, I provide statistical and performance feedback and coaching on a regular basis to each team member.  Manages the flow of day-to-day operations. And creating reports to update the company on the team’s progress.  Ensures that a team member adheres to clients’ specifications in the course of production to guarantee client satisfaction. iQor Philippines, Clark Philippines April 2016 to February 2017 Capital One UK - Subject Matter Expert / Service Desk Analyst  Provides the knowledge and expertise in a specific subject for a project to the whole team.  Explain/document the processes required for agents to perform given responsibilities.  Meet all agreed-upon turnaround times for deliverables, deliverable reviews, or deliverable sign-off.  Provide information acquisition through formal or informal coaching.  Manages resolution of inbound calls and emails professionally and efficiently in a call center environment.  Redirects incidents to correct resources or escalation teams.  Performs incident management role by determining outages and creating severity 1 tickets and escalate to correct resolver groups. CHRISTIAN O. CONSIGNA Phone:- ✓ Page 2 Open Access Marketing, Makati Philippines October 2014 to April 2016 Zenefits Quality Assurance Officer / Auditor  Conducts quality assurance audits of Zenefits payroll assuring company standards are maintained and product integrity is preserved.  Working with operating staff to establish procedures, standards, systems and procedures.  Interpret and implement quality assurance standards.  Documents internal audits and other quality assurance activities. Teletech, UP Ayala Techno-Hub Philippines October2013 to June 2014 Bank of America Deposit Department Associate  At Bank of America, banking facilities often offer many services to clients, so sales and customer service associates are employed to.  Provides professional solutions for customer queries on inbound and outbound calls in a call center environment.  Escalates and redirects incidents to appropriate facility.  Assisting on user password reset / unlock requests.  Meets with clients, suggest possible services to assist their clients, answer questions, and handle all preparations for customers to begin receiving services.  Keeps track of financial records for either a business or individual clients. REFERENCES Michelle Lacanlale Clark, Pampanga Philippines- Alvin Gatus Clark, Pampanga Philippines- Arlon Garcia Clark, Pampanga Philippines- Edgardo Sitjar Manila, Philippines- CHRISTIAN O. CONSIGNA Phone:- ✓ Page 3