Christian Castelblanco

Christian Summary Castelblanco Energetic and optimistic customer service representative with over 3 years of professional experience assisting customers in solving issues. Experience with medical assistance and Vet pharmacy support. 1 Year of experience as a Campaign supervisor leading a team of 14 agents. Expierience in sales. Experience as a VA generating leads and cold calling. Skill Highlights    Contact Address: Carrera 63 N 98B – 51 , Bogotá Colombia Phone: - Email:- Campaign Supervisor – 11/2020 – 10/2022 Outplex, Bogotá   Spanish – Native English – Native  Music Production Football Cryptocurrency Videogames Teamwork Adaptability Service-focused Call Motivated Sellers – 11/2021 – 04/2022 Remote.  Cold calling prospects while following a script and searching for leads that are potential property sellers.  Updating database with lead information.         Experience Languages Hobbies Critical Thinking Customer Service Complex problem solver  Supervising a team of 14 Agents on a daily basis. Daily coaching to help agents improve and have metrics on target. Handle customer complaints and de-escalate the situation. Handle complex situations for clients that had some type of inconvenience. Listen to calls and review for quality. Medical Assistance Coordinator - 11/2019 – 09/2020 Assist Card, Bogotá      Offering excellent customer service for our clients. Make sure clients feel they are being taken care of. Explaining to clients the products they have and benefits that apply depending on the situation. Managing 3 different contact lines (emails, calls, chats) on a daily basis. Coordinating medical assistance with many different medical centers according to the client’s needs. Education  High School Diploma, Gimnasio La Arboleda 2012.