Christian Baston

EXPERIENCE SENIOR RESEARCH ANALYST – FACTSET PH (2015 – 2020)   Focused on equity shares, dividends and splits Process updates to rectify issues in data collection resulting in error-free database Provide direct client assistance regarding data collection and database updates. Perform quality audits for the whole team to ensure correct process and procedures are followed Perform trainings to new analysts within the team Tracked Key metrics and developed reports Collaborate with other departments to ensure correctness of data   Christian Baston City of Pasig, Manila, PH, 1611 (-    PRE-SALES ENGINEER – INGRAM MICRO (2014 - 2015) -  linkedin.com/in/chrisbaston  Over-the-phone support to US resellers regarding Desktops and Notebooks recommendation Provide sales and promotions to encourage sales increase Provide technical expertise to match client’s needs  PROFILE APPLE SUPPORT - CONCENTRIX (2012 - 2013) I am a highly driven professional with broad of skills and knowledge ranging in research, technical support, client, support, and database management. Working for more than 10 years, I have hands-on experience in leadership, project management and process improvements. I wish to obtain an opportunity where I can learn, improve and be able to impart my skills and knowledge to others.  Over-the-phone support to Apple direct customers in Asia Pacific Resolve customers’ issues by providing technical expertise across all Apple products  TECHNICAL SUPPORT - TELSTRA (2010 - 2012)   Over-the-phone technical support for DSL, Wireless and Cable Internet Connections across Australia Handled complicated issues as Level 2 Tech Support EDUCATION SAN BEDA COLLEGE (2005 - 2010) B.S. Financial Management and Systems Development SKILLS Research and Analysis MS Excel Client Support Technical Support Database Management SQL Database Critical Thinking Problem Solving Collaboration Handling Pressure