Christian Bae Moreno

Curriculum Vitae Christian Bae Moreno General Virtual Assistant Executive Virtual Assistant Social Media Manager Amazon Virtual Assistant Customer Care Virtual Assistant “Behind Every Successful Business Is a Smart VA” Objective To obtain a challenging and rewarding virtual assistant position where I can utilize my extensive background in customer service, administrative support, social media management, and e-commerce operations. I aim to contribute to the growth and efficiency of forward-thinking businesses by delivering reliable, organized, and client-focused virtual support services. Mission To empower entrepreneurs, executives, and businesses by providing proactive, dependable, and high-quality virtual support. I am committed to simplifying day-to-day operations, enhancing customer experience, and elevating brand presence through efficient administrative tasks, strategic content execution, and seamless communication. My mission is to be a trusted remote partner in success. Goal To become an indispensable part of a dynamic team by continuously improving my skills and delivering results that exceed expectations. I aim to specialize further in virtual systems, automation tools, and platform-specific tasks such as Amazon store management, executive calendar handling, and social media strategy—ultimately driving productivity, engagement, and client satisfaction. Mobile Number: - WhatsApp Number: - Email:-Facebook: https://www.facebook.com/grun.dle.ii.2024 LinkedIn: linkedin.com/in/christian-moreno-4804a832b OnlineJobsPH: https://v2.onlinejobs.ph/jobseekers/info/- "Your Extra Set of Hands, Virtually Everywhere." Christian Bae Moreno |-| - | | Lipa City, Batangas, Philippines Professional Work Experience January 2023 - June 2025 (FULL TIME) Reservations Specialist | IHG Hotels and Resorts IHG Hotels & Resorts is a global hospitality company known for its diverse portfolio of wellloved hotel brands. With over 6,000 properties in more than 100 countries, IHG offers exceptional stays through brands like InterContinental, Holiday Inn, Crowne Plaza, Hotel Indigo, and more. Whether for luxury, business, or leisure travel, IHG combines comfort, innovation, and world-class service to deliver unforgettable guest experiences. Handled guest reservations and inquiries with professionalism, ensuring accuracy and efficiency in booking systems. Promoted room upgrades and special offers to maximize sales revenue. Collaborated with front office and sales teams to meet guest needs and deliver seamless service. Consistently achieved performance targets in a high-volume, customer-focused environment. Consistently ranked as a Top Seller, contributing significantly to team revenue. Increased average daily rate (ADR) by up to 20% through effective upselling strategies. Maintained a high confirmation rate by converting inquiries into confirmed bookings efficiently. Supported ad hoc tasks such as reporting, system updates, and handling last-minute group requests. Helped improve team metrics through mentorship and proactive support during peak periods. August 2021 - January 2023 Network & Services Operations Associate | Accenture Accenture is a global professional services company specializing in IT services, consulting, and business process outsourcing. With a strong presence in over 120 countries, Accenture helps clients across industries transform their operations through innovation, digital technologies, and strategic solutions. Known for its cutting-edge approach, Accenture delivers measurable results in areas like cloud, AI, cybersecurity, customer service, and enterprise support. Handled customer inquiries related to billing, payments, and technical concerns for a major telecommunications provider. Delivered efficient and empathetic support via phone, email, and chat to resolve issues such as service interruptions, plan upgrades, account disputes, and equipment troubleshooting. Ensured high customer satisfaction through accurate documentation, clear communication, and first-call resolution. Handled escalated or supervisor-level calls, providing resolutions for complex billing or technical concerns with professionalism and accuracy. Served as a Subject Matter Expert (SME), offering floor support and guidance to new and tenured agents on processes, systems, and customer handling techniques. Assisted in quality monitoring and feedback sessions, helping improve team performance and customer satisfaction scores. Supported training teams by conducting refresher sessions and developing quick guides for policy or system updates. "Your Extra Set of Hands, Virtually Everywhere." Christian Bae Moreno |-| - | | Lipa City, Batangas, Philippines March 2020 - June 2021 Engineer - Technical Support | CSS Corporation CSS Corporation is a global technology services company specializing in customer support, IT consulting, and digital transformation solutions. Known for delivering innovative, end-toend customer experience management, CSS Corporation partners with leading brands to enhance service quality, streamline operations, and drive business growth across industries. Provided technical assistance and troubleshooting support to customers, resolving hardware and software issues efficiently. Delivered clear guidance on product usage, diagnostics, and problem resolution while maintaining high customer satisfaction. Collaborated with engineering teams to escalate complex cases and ensure timely solutions. Assisted in creating and updating technical documentation and troubleshooting guides for the support team. Provided training and mentoring to new hires and junior team members on technical procedures and customer handling. Participated in cross-functional meetings to provide feedback on recurring technical issues and suggest process improvements. December 2018 - June 2019 Account Manager | Concentrix Concentrix is a global business services company specializing in customer experience (CX) solutions, business process outsourcing (BPO), and digital transformation. Serving clients across a wide range of industries, Concentrix delivers high-quality customer support, technical assistance, sales, and back-office services through innovative technology and skilled talent worldwide. As an Account Manager at Concentrix, I oversee the day-to-day operations and client relationship for Iron Mountain, ensuring seamless service delivery, operational efficiency, and consistent performance metrics. I act as the main point of contact between the client and internal teams, driving strategic initiatives, resolving escalations, and supporting business growth through effective communication and stakeholder management. Handling urgent client requests outside regular scope Preparing custom reports or data extracts on demand Investigating and resolving service delivery issues Coordinating internal teams to address urgent client concerns dentifying inefficiencies and proposing solutions Assisting in workflow redesigns or quick process adjustments "Your Extra Set of Hands, Virtually Everywhere." Christian Bae Moreno |-| - | | Lipa City, Batangas, Philippines June 2018 - December 2018 Outreach Coordinator | Teletech Inc TTEC (formerly TeleTech) is a global customer experience and business process outsourcing (BPO) company that specializes in delivering end-to-end digital customer engagement solutions. With a focus on combining human touch and technology, TTEC helps leading brands enhance customer satisfaction, streamline operations, and drive business growth across various industries such as healthcare, finance, retail, and technology. As an Outreach Coordinator for a healthcare account, I manage critical back-office documentation and conduct outbound calls to support patient care and provider operations. My responsibilities include processing and maintaining accurate healthcare records, coordinating with medical professionals, and ensuring timely follow-ups through outbound communications. I play a key role in facilitating smooth administrative workflows, verifying patient information, handling prior authorizations, and scheduling appointments, all while adhering to HIPAA compliance and maintaining high service quality standards. Contact providers or facilities to request missing documentation for claims processing or patient records. Verify and correct patient details in the database following returned mail or failed call attempts. Compile data on completed calls, documentation status, and escalation trends for internal tracking. January 2018 - June 2018 Appointment Setter/Telemarketer | Learn to Trade Learn to Trade is a global leader in financial trading education, specializing in foreign exchange (Forex) trading. The company provides expert-led training programs, seminars, and mentorship to help individuals of all experience levels develop effective trading strategies. With a focus on empowering clients to achieve financial independence, Learn to Trade combines market insights, risk management tools, and real-world trading experience to support long-term success. As an Appointment Setter and Telemarketer, I engage with individuals seeking financial freedom by introducing them to the opportunities of Forex trading. I conduct outbound calls to qualify leads, share key insights about trading education programs, and schedule appointments with expert mentors or consultants. My role focuses on building interest, answering initial questions, and guiding prospects toward taking the first step in their journey to financial independence through Forex. Reconnect with prospects who signed up but haven’t scheduled a consultation or attended a webinar. Verify contact details, remove duplicates, and organize leads based on engagement status. Call or message prospects to confirm attendance for upcoming strategy sessions or trading seminars. Ask key questions to gauge a prospect’s interest, trading experience, and financial goals before passing them to a consultant. "Your Extra Set of Hands, Virtually Everywhere." Christian Bae Moreno |-| - | | Lipa City, Batangas, Philippines March 2017 - January 2018 Financial Advisor | Intelenet Intelenet Global Services was a global business process outsourcing (BPO) company providing customer experience management, back-office support, and IT-enabled services across various industries, including banking, healthcare, travel, and telecommunications. Known for its operational excellence and process innovation, Intelenet helped clients improve efficiency and customer satisfaction. The company was acquired by Teleperformance in 2018, becoming part of a leading global provider of outsourced customer and citizen experience management. As a Financial Advisor supporting the Barclays UK account through Intelenet, I provided personalized financial guidance to customers, assisting them with banking products, account management, and basic investment solutions. My role involved handling inbound and outbound customer interactions, assessing financial needs, recommending appropriate services, and ensuring compliance with UK financial regulations. I delivered high-quality service by building trust, resolving concerns, and helping clients make informed financial decisions. Help customers identify and report suspicious transactions, and escalate urgent cases to the fraud team. Reach out to clients regarding pending loan applications, account verifications, or incomplete document submissions. Handle escalated concerns by coordinating with internal teams to ensure quick and satisfactory outcomes. November 2016 - March 2017 Sales Associate | The Results Companies The Results Companies is a leading provider of outsourced customer experience solutions and collections services. Specializing in debt recovery, customer care, and accounts receivable management, the company partners with businesses across various industries to improve customer engagement, optimize financial outcomes, and maintain regulatory compliance. Known for its data-driven approach and commitment to ethical collection practices, The Results Companies helps clients enhance cash flow while preserving positive customer relationships. As a Sales Associate Representative for a telecommunications company, I engage with customers to promote and sell a variety of telecom products and services, including mobile plans, internet packages, and devices. I provide expert product knowledge, assess customer needs, and offer tailored solutions to enhance customer satisfaction and drive sales growth. My role includes handling inquiries, processing transactions, managing service upgrades, and resolving billing or service issues while ensuring a positive customer experience. Reconnect with leads who showed interest but haven’t completed a purchase or subscription. Contact existing or potential customers to inform them about new plans, upgrades, or special offers. Identify and forward challenging customer problems to supervisors or specialized teams. "Your Extra Set of Hands, Virtually Everywhere." Christian Bae Moreno |-| - | | Lipa City, Batangas, Philippines January 2016 - November 2016 Customer Service Representative | Alorica Alorica is a global customer experience outsourcing company that provides customer care, technical support, and business process outsourcing (BPO) services across various industries including healthcare, finance, telecommunications, and retail. Known for its innovative solutions and commitment to customer satisfaction, Alorica helps businesses enhance their customer engagement and operational efficiency through a combination of technology-driven services and personalized support. As a Customer Service Representative specializing in inbound calls, I provide timely and effective support to customers by addressing inquiries, resolving issues, and processing requests. I handle a wide range of concerns, from billing questions to product troubleshooting, ensuring a positive customer experience. My role involves active listening, clear communication, and maintaining accurate records while adhering to company policies and quality standards Quickly address and resolve escalated issues to ensure customer satisfaction. Perform security checks to confirm customer identity before discussing account details. Make real-time changes to customer profiles based on verified information. Offer detailed explanations or troubleshoot common problems based on customer queries. March 2014 - January 2016 Local Store Marketing | GADC-Mcdonalds McDonald’s is a leading global fast-food restaurant chain known for its consistent quality, quick service, and iconic menu offerings like the Big Mac and French fries. Operating in over 100 countries, McDonald’s focuses on delivering affordable and convenient dining experiences while emphasizing innovation, customer satisfaction, and sustainability initiatives across its vast network of company-owned and franchised locations. As a Local Marketing Representative at McDonald’s, I support the promotion and execution of marketing campaigns tailored to the local community. My role involves coordinating with franchisees and store teams to increase brand visibility, drive customer engagement, and boost sales through targeted advertising, event planning, and community outreach. I analyze market trends, gather customer feedback, and assist in implementing strategies that align with McDonald’s corporate marketing goals while addressing local preferences and opportunities. Organize or support local sponsorships, charity drives, and promotional events to boost brand presence. Customize flyers, posters, and digital content to reflect local promotions or seasonal campaigns. Respond to local customer comments and messages or help create region-specific social media posts. Gather feedback from customers and analyze local competitors to identify marketing opportunities. "Your Extra Set of Hands, Virtually Everywhere." Christian Bae Moreno |-| - | | Lipa City, Batangas, Philippines Virtual Assistant Experience January 2024 - May 2025 (Part Time) General Virtual Assistant Nicki Walsh is my client owning a dynamic travel agency dedicated to providing personalized travel planning and accommodation services for both leisure and business travelers. They specialize in curating the best hotel and lodging options tailored to guests’ preferences, location needs, and budget. As part of the support team, I manage and maintain comprehensive hotel listings, ensuring that all recommendations—whether for a vacation retreat or a business trip—offer top-rated amenities, ideal locations, and exceptional value to enhance every guest experience. April 2024 - October 2024 (Part Time) Executive Virtual Assistant Rico Sedaria is the owner of a small business specializing in clothing and garments that combine quality craftsmanship with everyday style. The brand offers a curated selection of fashion-forward pieces designed to cater to a wide range of customers. As Rico’s Executive Virtual Assistant, I provide end-to-end administrative and operational support—managing communications, coordinating with suppliers, handling order tracking, organizing schedules, and assisting with online store management—to help streamline the business and support its continued growth. September 2024 - February 2025 (Part Time) Customer Care Virtual Assistant Ruby Araneta is an entrepreneur and financial educator who runs a business focused on empowering individuals to achieve financial freedom through educational seminars on forex trading. Her programs are designed to guide beginners and aspiring traders through the fundamentals of the forex market and strategies for long-term success. As her Customer Care Support Virtual Assistant, I handle both inbound and outbound calls, assist with inquiries, schedule appointments, and ensure that attendees receive timely, professional support throughout their learning journey. "Your Extra Set of Hands, Virtually Everywhere." Christian Bae Moreno |-| - | | Lipa City, Batangas, Philippines Education and Training Education Bachelor in Secondary Education (Major in English) Metro Business College Year 2017 Training Customer Support/Service ............................................... 2014 Web/Internet Research ...................................................... 2024 Data Entry ............................................................................ 2023 Email/Inbox Management.................................................. 2023 Convert File into a Different Format................................ 2024 Skip Tracing ......................................................................... 2024 Lead Generation ................................................................. 2024 Social Media Management ................................................ 2024 File Management ................................................................ 2024 Travel Management ............................................................ 2024 Records and Report Management .................................... 2024 Onboarding .......................................................................... 2024 Personal Assistance ........................................................... 2023 Basic Graphics Design ....................................................... 2017 Basic Video Editing ............................................................. 2017 Sales Marketing ................................................................... 2014 Sprint Sales Product Knowledge ..................................... 2017 Salesforce Product Training ............................................. 2016 Barclays Product Knowledge ........................................... 2017 Telemarketer/Appointment Setter Knowledge ............. 2018 Outbound Caller ................................................................ 2017 "Your Extra Set of Hands, Virtually Everywhere." Christian Bae Moreno |-| - | | Lipa City, Batangas, Philippines REFERENCES Name: John Rence Pasia Company: CloudStaff Position: Sales Associate Phone Number:- Name: Jee -Ar Sabuero Company: Accenture Position: Customer Service Phone Number:- Name: Kyla Mae Moreno Company: TaskUs Position: Team Manager Phone Number:- Name: Kim Maderazao Company: Alorica Position: Team Leader Phone Number:- Name: Lorenzo Derrick Evangelista Company: Enzo Events Management Position: Owner Phone Number:- Name: Karlo Fadarao Company: The Results Position: Workforce Phone Number:- Name: Charice Teves Company: Team Leader Position: Accenture Phone Number:- Name: Veyson Frias Company: IHG Hotels and Resorts Position: Reservations Specialist Phone Number:- Name: Pein Tantiado Company: Mcdonalds Position: Manager Phone Number:- Name: Thomas Abalos Company: Teletech Position: Technical Rep Phone Number:- Name: Silvain Silva Company: Alorica Position: Customer Service Rep Phone Number:- Name: Trisha Ramos Company: Mcdonalds Position: Restaurant Manager Phone Number:- Name: Rency Mandigma Company: Mcdonalds Position: First Assistant Manager Phone Number:- Name: John Jynell Motilla Company: Your VA Buddy Position: Coach Phone Number:- "Your Extra Set of Hands, Virtually Everywhere." Christian Bae Moreno |-| - | | Lipa City, Batangas, Philippines