Christian Bacani

CHRISTIAN BACANI, MBA, ITIL Lot 6 Block 7, Cavite Street, Bonifacio Village, Brgy. Pasong Tamo, Quezon City, Philippines Mobile: - Email Address:- Summary I am an ITIL Certified Project Manager with 15 years of total work experience. I have been a Project Manager for around 11 years. I have extensive work experience in IT Project Management handling Implementation, Transition and Transformation, and Application Maintenance and Support projects and Managing Teams including remote teams. I have worked on various projects across different industries. I previously worked in IBM, HPE and DXC Technologies. I have strong expertise in Project Management, Problem Management, Analysis & Trending. I have strong organizational, management, leadership skills which I gain through experience. I can provide seamless Transition and Transformation of processes and services in an organization which helps ensure that business is not disrupted while undergoing transformation of work. As a testament to his skills and dedication to client success,I received several awards and recognition while working in IBM, HP and DXC. I also have experience project managing web design and digital marketing projects for small and medium-sized entrepreneurs. I have experience in the following digital tools: Wordpress, Woocommerce, Shopify, SEO, Google My Business Listing,Google Adwords, Google Analytics,Google Keyword Planner, PM Tools: MS Project, Asana, Trello, & JIRA. Collaboration Tools: Slack, MS Teams. I’m a very decisive and detail-oriented person and willing to learn other tools to better support the needs of the client. I am very organized so I like helping businesses to put order by creating systems and processes that works. I am also adept in communicating project status whether written or verbal, formal or informal to ensure that major milestones, issues, and risks are clearly communicated to the stakeholders. I have extensive experience working with remote teams. This role excites me because I love project and operations management and I would like to partner with you to grow your business. PROFESSIONAL CERTIFICATION ITIL Version 3 and 2 (Information Technology Infrastructure Library ) Civil Service Career Service Professional Examination Passer Google Digital Garage – The Fundamentals of Digital Marketing EDUCATIONAL BACKGROUND Graduate: College: University of the Philippines – Diliman, Quezon City- Masters in Business Administration San Beda College – Mendiola, Manila- Bachelor of Science in Commerce Major in Computer Application and Information Science Dean’s List 3rd Year PROFESSIONAL EXPERIENCE FREELANCE PROJECT AND OPERATION MANAGER AUGUST 2019 – PRESENT • • • • • • Main client contact for the overall project and operation work Strategic partner of the company in managing business decisions and priorities. In charge of onboarding both clients and team members. Client management and project management lead of ongoing projects. • Creates systems, workflows, processes and documents them as SOPs. Delegates tasks and manages the remote team. Identify KPIs for the company and each resources that is aligned to the overall goals and objectives of the organization PROGRAM MANAGER HEWLETT PACKARD ENTERPRISE / DXC TECHNOLOGY JUNE 2016 – June 2019 Program Manager • • • • • • Oversee overall enhancement program for the account with multiple projects Manages account financials, making sure the organization meets the target margin Manages the agreed performance goals aligned with the account’s strategy Understands the delivery requirements and governance to the account, promoting collaborations among teams Establishes structure Flash vs Actuals and meet agreed demand fulfillment performance Value creation (Understanding and translating the customer needs to the account team and enabling a culture of innovation) Project Manager for Transition & Transformation / Component Lead • • • • • • Managed Transition/Migration &Transformation from HPE/DXC client to HPE/DXC Global Delivery Centers and Onshore to Offshore Delivery Centers. Created Transition solutions and participated in pursuit deals for potential clients. Involved in due diligence for RFP (Request For Proposal) with Solutioning team when working on responses to the client's request for RFP Managed IDS Offerings related to transition management. IDS is the knowledge base of different Delivery Models, Solutioning, Transition Management, Automation and other offerings of HPE/DXC. Managed end-to-end SAP development project for one of the local account in DXC Transitioned more than 100 FTE resource of accounts in HPE/DXC from client ASSOCIATE PROJECT MANAGER IBM SOLUTIONS DELIVERY April 2012 – May 2016 Project Manager AMS – Electronics Industry October 2014 – May 2016 • • • • • • Managed Application and Maintenance Operation Support for the client on a 24x5 support. Main Escalation contact for Critical or High Severity issues that need to be addressed at the soonest possible time within the GDC (Global Delivery Center) and applications managed Coordinated with the client on specific updates on technical and process wide items that have an impact on the organization. Responsible for account growth for the center Ensured that SLA and other metrics are being met by the team. These are both on client and GDC wide metrics of the project. Ensured all processes and changes are well communicated to colleagues and customers. Proactively disseminating project information to all stakeholders People Manager April 2014 – May 2017 • • • • • • • As a People Manager in IBM, he handled 24 direct reports. Collaborated with his direct reports to provide career guidance and support. Communicated the overall objectives of the company’s leadership to the team and helped them translate these to concrete goals for the year. Mainly in charge of providing administrative and HR support to her direct reports such as leave approvals, compensation, progression and performance assessment. Ensured that all direct reports comply to all IBM Global administration regulations. Managed the career growth of each direct reports in alignment to the goal of the organization Provided career plan and helped the resources achieve their goals. Project Manager Implementation - Energy and Utilities Industry March 2014 – October 2014 • Managed the development team in the Energy and Utilities Industry using Oracle Customer Care and Billing Application • • • • Acted as the main point of contact for all new and existing requests for development, change, and upgrade of the development team. Ensured that all deliverables are delivered to within committed dates within the budget Conducted Risk Mitigation Assessment and plan all through the account, making sure that identified risks have corresponding responses from the team. Managed the team of 27 members of the development team on project and administrative role. Project Manager for Transition and Transformation Multiple Industries October 2012 – March 2014 • • • • • • • Managed transition project from client to IBM GDC (Global Delivery Center) and onshore to offshore delivery team The main point of contact for onshore and client Transition Manager to GDC delivery team. Worked with the solution team by creating transition solution for the different GDCs. Ensured that transition follows IBM standard process and methodology during Transition. Participated in client orals (onshore and offshore) as the need arises. Conducted project health review to all delivery led Transition to make sure the transition project is successful before they move to Steady State. Provided transition and transformation overviews to IBM Delivery team on the transition and transformation methodology used in Global IBM. Account Manager IBM Internal Account April 2012 – September 2012 • • • • • • For new projects, the Account Manager managed project registration, project kickoff, project closure and maintain project database of the account Business Controls – created, maintained and monitored project DOU and PCRs Prepared the labor and non-labor billings including the weekly reviews of the clocking of resources Staffing and fulfillment in case there are new resource requirements in the PH Global Delivery Center In charge of onboarding and off-boarding of resources to all assigned accounts and projects Worked with the Geo and BAM (Business Area Manager for regional sites) with regards to the account for management concerns. HEWLETT PACKARD HONG KONG LTD. August 2006 – April 2012 Project Manager for Transition and Transformation November 2010 –March 2012 • • • Managed project Transition and transformation activities to bring strategic growth to Global Delivery Philippines Managed the project management of all new deals going to ITO GCP Acted as the single point of contact for all pursuit activities requiring the input from ITOGCP • • • Facilitated the management of deal’s and KPIs such as onshore tower to offshore delivery center rations Ensured all transition, transformation and pursuit activities complied with information security policies and protocols Worked closely with the other towers to determine a sound forecast of the business and growth projection for the center. HP Project Management Profession Co-Lead (2010) • • • • Head of PM Professions in HP Global Center Philippines He was responsible for the organization’s overall activities to help aspiring Project Managers, Knowledge, Transition Leads and other roles in HP that needed project management knowledge and skills Participated in connecting to other HP Organization to promote Project Management in the center Service Delivery Consultant (RemoteManagementCenter Web Hosting) March 2008 – November 2010 Global Request Manager • • • • • • • • • • The team was located strategically in Manila, Costa Rica and USA. As Global Request Manager, he ensured that collaboration across sites was being observed with all the sites to provide standard and quality services. Lead and handled Service Management, Request Management, Incident Management, Problem Management and Configuration Management according to ITIL Process Prepared analysis and reports before presenting to business leads and clients He was responsible for ensuring that all SLAs of the team are all green for all sites Facilitated 1:1 with team members in Manila and Costa Rica He was responsible for all Request Management of Business servers and web applications Ensured that all web hosting related request meet target SLAs Provided analysis and recommendation for the improvement of RM operation Implemented the action plans identified for level 2 and level 1 for Request Management in Manila Provided the best recommendation to user/clients for their web application concerns regarding web hosting and other supported servers Project Manager for Request Central New Generation for Managed Web Hosting • • • • • • • Provided timelines for the project completion. Organized the overall project implementation. He was responsible for setting milestones and ensuring that they are met by the project team. Handled change requests of the clients for the project via GSRs (Global Service Requests). He was responsible for risk management of the project. Defined and managed metrics to have overall view of the project’s performance. Managed vendor relationship of Java developers for the application. Project Manager for RMC Learning and Development (Project Harvest) • • • • • Spearheaded in creating a career program for all employees in RemoteManagementCenter Worked with Account Delivery Managers and Learning and Development team in determining trainings needs for each employees career Provided recommendations to support on-going improvements of career and learning developments process and guidelines He was responsible for overall timeline of the project. He lead the overall changes in career program development. Regional Deployment Manager July 2007 – February 2008 Outlook (Affinity Project) • • • • • • • Lead and organized the weekly Regional Deployment Planning meeting. o Engaged site Outlook Project Managers o Guided the sites up to migration day o Ensured sites are on track with checklist and required lead times o Managed issue resolution and escalation Main escalation point for upgrade support issues. He was responsible for site migration approval. He managed and updated the Project Management scorecard with each progress of the project. Submitted Change Request for the project. Ensured that the process is established with the client’s Project Managers He was responsible for making sure that all sites successfully migrated from Lotus Notes to MS Outlook Service Level Agreement Metric Owner August 2006 – June 2007 (Part of PMO team) Program Management Office • • • • • • Provided high quality reports of Business including analysis and forecasting. Created comprehensive analysis that are the basis of action plans for the operation, also helps implementing the action plans in the operation. Provided action plans for the organization as well. Helped in improving management process and operations on all regions that are the focal points of the organization. (Work with Global Function team in Knowledge and Problem Management) Owned/Facilitated the Global Balance Score Card review meeting with GlobalCallCenter managers and project owners. Project Lead Lead Project within the organization. • Virtual PC Project • • Introduced a new concept of maximizing the resources of the team This project received commendation for being included in the top 20 as an abstract in the Tech Con Asia • Cost Saving Initiatve Project Decreased the overall cost by the whole GSD P&G Account Introduced Roster Management to the IT Security team that helps employees have more work life balance Introduction of new process in the operation that results to cost savings Worked closely with Service Account Delivery Managers for approval and identification of all cost identified MAN POWER OUTSOURCING INC. (Hewlett Packard) Reporting Owner (P&G, HP account) November 2005 – July 2006 • • • • • He was responsible for generating operational metrics, that are basis for action plans to be implemented to meet all SLAs (Service Level Agreement) Generated daily, weekly, monthly and annual report of operations of Asia Pacific, Middle East and China. Provided in-depth analysis of data gathered from operations which are then sent to Local Managers and Global Contacts/Managers to give precise information on the regional operations. These analyses are the basis of action plans for the operation. Provided new ways in automating reports that results to better report generation, having a more precise measures and required less time in generating reports. Worked with Global Function team in problem management for the China Dalian call center start-up SYKES ASIA INC. Macromedia Technical Support Engineer May 2002 – February 2003 • • • • Supported Macromedia Director 7, 8, 8.5 and MX via phone and email (Software, Hardware and some Network issues) Provided email support for both Macromedia Flash Player and Shockwave Player Tasked to do weekly and monthly group report Tracked issues encountered by agents then create documentations regarding the issue for future reference and easier support for the team. CITIBANK, N.A. Project Hire August 2001-November 2001 • • • • • Worked on the PRAG (Project Management Group) II System project and the GL (General Ledger) Reduction Project. Tasked to reduce the number of GL accounts in order to improve system controls and speed up batch processing by the system. Reconciled and consolidated various tracking and maintenance of GL’s as requested by the different units/departments Validated data for the Proof and Aging System II (PRAGS II) Updated information to different units regarding Proof & Aging System II (PRAGS II) • Assisted in generating File Management System reports required by the company. AWARDS AND RECOGNITION DXG • Award and Recognized for the successful transition of one of the biggest local client of DXC. IBM • • • IBM Top Talent 2016: The award is given to individuals who demonstrated outstanding performance in the last 3 years. Receiving the top rating for the last 3 years. Zero Defect Award: The award is given to the team with zero defects in their development work for a big release package related to CC&B (October 2014). Received positive feedback by direct client for doing a great job in transitioning IT servics sto IBM. Transition of Application Support for SAP and Custom application (June 2013). HEWLETT PACKARD • • • • • • • • Remarkable Award for improving Cost Efficiency and Process Improvement for RCNG Application 2011. Award given by the client. Award for multiple perfect SOBR (Statement of Business Review) score for the team Received Quarterly Award 1st Quarter 2009 for his Career Development Program “Project Harvest” for RMC Web Hosting and Database. The project paved the way in identifying the competencies for employees to grow in terms of their technical and leadership skills that helped the organization for the organization’s stability. Received Plaque of Appreciation for his Project Harvest HP GDPC recognition. Received Quarterly Award 4th Quarter 2008 for Putting Customers First. The award is given quarterly to people with exemplary performance in handling customer query. Received Site LT award for Outlook Affinity Project. This award is given only every quarter and with great distinction from the company (2008). Received group commendations for the Outlook Affinity Project. Received an award and commendation for creating 2 abstract articles for Tech Con Asia. One of the two abstract make it to the top 20 of the overall abstract submitted chosen by the committee (2007).