Christian Adrian Estepa

 Christian Adrian Q. Estepa Shrine Hills, Matina Davao city, Davao del Sur, Philippines-- Objective: I want to be the best on any task or endeavor that may be placed upon me, and being the best requires to learn and grow with the best. I thrive on learning new things because I believe that is the key to becoming better at what you do and attaining achievements whether internal or external. Career Highlights: I started working in the BPO industry in 2009. As a trainee, I achieved becoming Trainee of the Month in my batch. After working for 9 months in the company that I was with, I was promoted to a Sales position and a few months after promoted to supervisor in charge of handling a team of agents. The peak of my career in this industry was becoming a department head where I produced top agents and accumulated awards for my department for excellent performance. My longest stint in the BPO Industry is with my current company Open Access BPO. I started as a Community Content Associate who does content moderation for Glassdoor. After which an opportunity opened to be a Branding Specialist for the same account. My latest post is as a Team Leader for Branding and Implementation team. I am most proud of my work with my current team because I helped in building the team from ground up. I helped in setting up the team for success, but I was not able to do it without great colleagues who had the same goal. Work Experience: Company 1: Callbox Inc. (Parallel Processing Corp.) Landco Corporate Building, Bajada, Davao City 2008 – 2011 Positions held: Outbound Agent: I was responsible for making calls and promoting any product or service under my account. Sales Representative: I was responsible for generating leads of possible clients/customers for the company. I was also responsible in making sure that these prospects understood what the company does and gauging whether they were interested or not. Team Leader: I was responsible for agents in my team. I train and develop agents for them to be able to reach their monthly quota. I was also responsible for giving them further training to be able to create opportunities like promotion for agents under my team. Production Leader: I was responsible to oversee the department I handled and made sure that teams under me produce and hit our monthly quotas. I was also responsible for calculating agent and team leader incentives which equates to the work they do on a monthly basis. Company 2: Convergys IT Park, Lahug, Cebu City 2011 Positions held: Customer Service Representative: I was responsible for taking calls of clients under my account and assisting them with their concerns. Company 3: Jhaymarts Industries Inc. Matina, Davao City 2011 – 2013 Positions held: Purchasing Officer / Inventory Officer: I was responsible for purchasing needed supplies for plant operation and field service. Company 4: Borromeo Insurance Agency Inc. of Pru Life UK 11 Juna ave., Juna Subdivision, Matina, Davao city 2013 Position held: Recruitment and Training Specialist I was responsible for recruiting people to come aboard the sales force. I am also responsible in training these newcomers and make sure they have complete documents for Insurance Commission Licensure examination and Pru Life UK coding. Company 5: Filinvest Land Inc. 3rd Floor, Central Plaza bldg., JP Lauurel Ave., Bajada, Davao City 2014 Position held: Sales Consultant I am responsible in generating names of possible prospects who are interested in purchasing or investing in our real estate properties. I am also responsible in doing after sales service which includes updating my clients in any aspect of the property that they have purchased. Company 6: Megaworld / Suntrust Properties Inc. JP Laurel Avenue, Davao City 2014 - 2016 Position: From October 2014 to August 2015 Account Manager My responsibility as an Account Manager is to promote our real estate product One Lakeshore Drive condominiums. I am responsible in looking for prospective clients interested in investing on our products, to generate names of possible investors from saturation drives and referrals from my network. I am also responsible in looking for venues where we can do team activities such as flyering and exhibits. Position: From August 2015 to 2016 Branch Sales Manager I am responsible for all Property Specialists under my branch. I am also responsible for prospecting marketing activities for my branch. My key performance indicators are branch sales quota, attendance and performance of all Property specialists under me, my attendance and client satisfaction. Company 7: Open Access BPO G/F Filandia I.T. Center, Quirino Ave. cor Jacinto Ext. Davao City 2016 - Present Position 1: Community Content Moderator 2016 - 2018 As a Community Content Associate, I am tasked to moderate/screen all incoming materials from users of the Glassdoor website. In doing so, I am to a follow a strict set of guidelines. These guidelines help me decide to publish or not the material. I also handled application of users to access their profiles on the client’s website. I screen these applicants to see whether they should be granted access or not. Position 2: Branding Specialist 2018 - 2019 As a Branding Specialist, my main task was to do the initial Enhanced Profile builds for our client’s customers. Once an employer signs up and has a profile created for them, me and another teammate would brand their profile for job seekers to be able to connect the company to their profile our client’s website. After a few months, an additional task was added to check and updated account information in relation to the Applicant Tracking Systems. Since our client also can connect a company's profile to their ATS, we were tasked to check company websites and updated client information on Salesforce. Position 3: Team Leader Branding and Implementation Team 2019 - 2020 My task as a Team Leader for the Branding and Implementation team is to monitor, QA, coach and other administrative tasks. I am handling 4 Branding Specialist who do Branding and Implementation work for our client. Our team handles initial builds of Enhanced Profiles, special requests on content that customers want to see on their profile and implementation of client's purchased products (from EP, Jobs and Display products). Position 4: Group Team Leader 2020 - 2023 I am responsible in overseeing the account and its Team Leaders/Managers as well as client’s needs for the different LOBs under my account. The account I handle have 4 different LOBs with 1 having 4 different sub-LOBs. I was responsible in handling 66 employees (this includes 8 Team Leaders/Manager). Position 5: Program Manager 2023 - present Program manager handling Taskrabbit account for OAM. Main responsibilities are client communication, program KPI management, employee management (engagement and performance) and overseeing daily operations. I am responsible for handling 98 employees (inclusive of 8 Team Leaders/Managers and a QA Team Leader). Education: Primary Education: Ateneo de Davao University, Matina Campus Years attended: 1987 – 1996 Secondary Education: Ateneo de Davao University, Matina Campus Years attended: 1996 – 2000 College Education: Ateneo de Davao University Bachelor of Science – Business Administration Major in Management Roxas Avenue, 8016 Davao City Philippines Years attended: 2000 – 2009 (Undergraduate) References: Glochi Mae FranciscoEngr. Robert Quinto Callbox Inc. Jhaymarts Industries Inc. HR / Admin ManagerGeneral Manager- /- Rebecca MatiasMay De Guzman Callbox Inc.OAMPI Inc. Operation Manager – APACSite Manager – Davao- /-