CHRISTENE ANNE BELOGOT
Brgy. Lauren, Umingan, Pangasinan, Philippines--SUMMARY
Dedicated and results-driven professional with over 4 years of experience in
contact center. Proven track record of success in customer service, coupled with
strong communication and interpersonal skills, ability to adapt, collaborate and
known for delivering high-quality results within tight deadlines. Committed to
continuous learning and staying abreast of industry trends. I am seeking a
challenging opportunity to leverage my skills and bring value to the company.
WORK EXPERIENCE
Pineapple VA Hub | L. Chatmon and Associates
Business Virtual Assistant | Dec 2024 – Jan 2025
➢ Managed inbound and outbound calls and emails daily with
immediate documentation and follow-up.
➢ Drafted legal documents and client intake forms with an average
turnaround time of under one hour.
➢ Maintained and updated tracking spreadsheets and client files to
ensure data accuracy by end of day.
The VA Group
Lead Generation Specialist | Mar 2024 – Jun 2024
➢ Responsible for identifying, attracting, and converting potential customers
into qualified leads.
➢ Conduct research to understand the target market, industry trends, and
competitive landscape.
➢ Conduct timely follow-ups via email to nurture prospects and maintain
engagement.
Origo BPO Pty Ltd | Smartcare Equipment Solutions
Customer Service Representative | Oct 2021 – Dec 2023
➢ Coordinated service calls and scheduled appointments by gathering detailed
information from customers and ensured technicians had complete data for
successful on-site repair services.
➢ Provided consistent customer updates and maintained open communication
throughout the repair process.
➢ Assisted with internal client projects and supported subject matter experts
(SMEs) by helping colleagues with escalations and process-related inquiries,
even while on full-time phone and email support.
Alorica Philippines Inc. | UPS
Customer Service Representative | Jun 2020 – Jul 2021
➢ Assisted customers with logistic inquiries, including shipment tracking,
delivery schedules, and supply orders.
➢ Resolved escalated service issues by collaborating with operations and
warehouse teams to find timely solutions.
➢ Documented customer interactions to ensure accurate service records and
improved future support quality.
TaskUs (House Teamwork) | Turbo
Customer Service Representative | Feb 2019 – Apr 2020
➢ Collected and labeled real-world and simulated data to support AI training
for autonomous vehicle development.
➢ Captured detailed traffic scenarios, objects, pedestrians, and road conditions
to ensure comprehensive AI learning datasets.
➢ Maintained high standards for data accuracy and quality to optimize AI model
performance and decision-making.
SKILLS
Language: English (Fluent)
Software: Microsoft Application
Google Workspace
IFS Application
Only Office Application
Cisco Finesse
ECM
Slack
Zoom
Ring Central
Intermedia Unite
MyCase
FaxPlus
Soft Skills: Communication Skills
Problem Solving
Time Management
Organization
Attention to detail
Adaptability
Tech Savvy
EDUCATION
STI Education Center - Nueva Ecija
Associate Graduate of Information Technology
SY-
REFERENCES
Christian Cabigao
Customer Advocate Lead
Atlassian Philippines Inc.
Lane P cor. 7th Ave. BGC, Taguig City, 7th
Ave., Taguig,--Ismael Cayanan Jr
Talent Development Officer
Origo BPO Pty Ltd
5th Floor, Berthaphil Clark Center 10, Jose
Abad Santos Avenue, Clarkfield Pampanga- /--
