Christelle Mae Baterna

I have several years of experience in customer service, sales, and logistics, with a strong focus on client support and operational efficiency. At Teleperformance, I assisted customers with inquiries, troubleshooting, and product support while handling sales and upselling to boost satisfaction and retention. At Ibex, I promoted products, met monthly sales targets, and streamlined billing processes through team collaboration.

As a Logistics Representative, I tracked orders, processed claims, and coordinated with teams to ensure timely deliveries and resolve issues. These roles strengthened my communication, problem‑solving, and organizational skills, while proving my ability to thrive under pressure.

Recognized for professionalism and reliability, I am now transitioning into Virtual Assistance, leveraging my background to manage schedules, handle administrative tasks, and support business operations remotely. My diverse experience equips me to help clients stay organized, efficient, and focused on growth.