Christel Mae Bagadiong

CHRISTEL MAE BAGADIONG Virtual Assistant SUMMARY Passionate about helping clients streamline operations, improve productivity, and maintain focus on core business functions by handling day-to-day administrative responsibilities. Flexible and adaptable, with a strong ability to multitask and meet deadlines in fast-paced environments. CONTACT --Dasmarinas, Cavite Philippines SKILLS Critical thinking TIME MANAGEMENT Customer service Communication skills Phone etiquette Organisational skills Computer skill REFERENCE ARLYNCRUZ MANAGER- TOOLS USED Indeed JazzHR Calendly ReachUC Crelate Clear care Outlook Slack Atlas Samson Avaya Convoso Netgym WORK EXPERIENCE EXECUTIVE ASSISTANT - RTR PILATES 5/2023 -2024 Handle correspondence, including drafting, editing, and proofreading emails, memos, and reports. Prioritize and resolve incoming requests and inquiries on behalf of the executive. LEAD GENERATION SPECIALIST & COLD CALLERJDDM / VERSATEL 10/2023 - 05/2024 HOME WARRANTY / MEDICARE MEDICAID Maintain an organized and accurate database of leads within CRM systems (Salesforce, HubSpot, etc.), tracking lead progress from initial contact to conversion. CUSTOMER SERVICE REPRESENTATIVE - IQOR T-MOBILE 12/2022- 08/2023 Provide timely, accurate information regarding product offerings, service upgrades, account issues, and billing inquiries. Resolve customer complaints and issues by identifying the root cause, offering solutions, and ensuring customer satisfaction. TECHNICAL SUPPORT REPRESENTATIVE - IQOR T-MOBILE 07/2022- 12/2022 Provide in-depth troubleshooting support to customers experiencing technical issues with mobile devices, internet connections, cable services, and related equipment. Diagnose and resolve connectivity issues, service disruptions, network outages, and device malfunctions, offering step-by-step guidance to customers. HEALTH CARE RECRUITER - HSM 11/2021 -06/2022 Source, attract, and recruit qualified healthcare professionals, including nurses, physicians, medical assistants, allied health staff, and administrative personnel. Post job openings on various job boards, professional networks (LinkedIn, Indeed), and social media platforms to reach a broad pool of candidates. APPOINTMENT SETTER - STAFFPRO - 06/2020- 10/2021 Follow up with clients to confirm appointments, ensuring they are aware of the time, date, and location of meetings. Send out appointment confirmations, reminders, and pre-meeting information through email, text messages, or phone calls. CUSTOMER SERVICE REPRESENTATIVE- CONCENTRIX HEALTHCARE - MEDICAL BILLING -05/2020- 12/2020 Verify insurance coverage, eligibility, and benefits for patients, ensuring all information is accurate for proper claim processing. CUSTOMER SERVICE REPRESENTATIVE- ALORICA HEALTHCARE - Serve as the first point of contact for patients, families, and healthcare providers, responding to inquiries regarding appointments, insurance, billing, and general healthcare services.