CHRISTAN MILLER
Address: Kingston, Jamaica
Telephone Number: 1 -
Email:-
ABOUT ME
Detail-oriented and customer-focused professional with over 5 years of experience in customer
service and administrative roles. Proficient in handling customer inquiries, managing office tasks,
and providing exceptional support to ensure smooth operations. Strong communicator with
excellent problem-solving skills and a dedication to enhancing client satisfaction. Proven ability to
work efficiently in fast-paced environments, prioritize tasks, and maintain a positive attitude.
Seeking to leverage my skills and experience to contribute to the success of a dynamic team.
EXPERIENCE
Dispatcher/Logistics Coordinator Proactive Trucking | St. Catherine, Jamaica January 2023 – July 2024
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Managing truck drivers’ schedules and routes
Scheduling freight to be picked up and delivered
Providing customer service
Document all calls, deliveries, routes and times for pickup and deliveries
Logistics Coordinator Intern/ Customer Service Rep LTN Logistics/LTN Express | Kingston, Jamaica.
August 2021 – October 2022
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Updating relevant details on ASYCUDA entries
Upload essential documents for entries (C84, gazette, permits, etc.)
Assess entries and generate eSAD
Process new rate requests, especially during the booking portion, along with pertinent information
on pricing for rate submission and approval from customers.
Customer Service Representative Hinduja Global Solutions | Kingston, Jamaica May 2018 – February
2021
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Communicate with customers through inbound calls by following an established call flow, asking
the right questions to determine the nature of the customer's need.
Identify customer needs through active listening to solve problems, review new products and
promotions and help customers navigate the value of the services provided.
Take a consultative approach with customers by connecting their unique needs to products and
services.
Use multiple computer systems to research products, services and price points that meet customers’
needs.
Sales Representative | Phillip Morris Int’l/Musson Jamaica Ltd | Kingston, Jamaica. September 2016 December 2017
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Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Employ promotional tactics to increase sales.
EDUCATION
Bachelor Of Science
Caribbean Maritime University | Kingston, Jamaica 2023
Bachelor of Science in Logistics & Supply Chain Management
High School Diploma
Holy Childhood High School | Kingston, Jamaica 2011
AWARDS AND ACKNOWLEDGEMENTS
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2022 to 2023 Deans Honour Roll
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2022 to 2023 Vice President of the Truetorials Club
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2020 to 2021 Deans Honour Roll
SKILLS
REFERENCES
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Customer Service
Tanisha Pryce
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Quickbooks (Accounting Software)
Draughtsman
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Leadership
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Agility
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N'Jellé Smith
Lecturer-
