Christak Judith

CHRISTAK JUDITH OGECHUKWU 19c Ayodeji-Oyinlola Street, Anthony Lagos (-- CUSTOMER SERVICE REPRESENTATIVE PROFESSIONAL SUMMARY Customer service representative with over two years’ experience in email, telephone, chat and face-to-face customer service. Experienced with troubleshooting, sales, customer care, tech support and knowledgeable with handling customer complaints, issue resolutions, maintaining a positive and friendly disposition, Zoho CRM, Zendesk amongst other customer service support tools. EXPERIENCE IDENTIKO INTEGRATED SOLUTIONS Ikeja, Lagos Customer/Technical Support August 2020 – January 2022 Handled customer inquiries, complaints, issue logs and service requests. Calm angry callers, win-back trust, troubleshoot problems, locate resources for problem resolution and proffered best option solutions. Interfaced daily with internal partners in administration, operations and product development.  Resolved an average of 30 enquires in any given week and consistently met performance benchmarks in all areas.  Became the “go-to” for new officers and particularly calls as one of the company’s trusted hand and trainer of new employees.  Helped company achieve highest customer service outputs/results/ratings (as determined by external auditors).  Commended on several occasions for intense customer focus, reliability, persuasiveness, initiative and dependability in performance evaluations. APPZONE GROUP LIMITED Yaba, Lagos Customer Service Personnel May 2017 – October 2017 Handled incoming calls from clients, responding to inquiries, resolving issues and correcting product usage errors.  Supported customers and field clients via calls, chat and emails.  Acknowledged, replied to customer tickets and fast-tracked a quick resolution.  Made use of support tools (Zoho CRM) to efficiently carry out duties.  Co-developed on the help tips manual for issue resolutions which increased efficiency and reduced time wastage on resolving issues. EDUCATION AND TRAINING EKWY CUSTOMER SERVICE SKILLS TRAINING Completed three 3-hours module of customer service training. Topics included:  What is excellent customer service  How to manage upset customers, conflicts and challenging situations  Roles of customer service representative  Delivering outstanding service MADONNA UNIVERSITY ELELE CAMPUS Bachelor of Science in Computer Science September 2019 ADDITIONAL SKILLS       Excellent communication skills with a focus on customer service Experience with Microsoft Office Software: Zoho CRM and Zendesk Google suite proficiency Detail-oriented Sharp problem solver