Christabel R Lenzi

Christabel Lenzi -th ST SE Monroe WA 98272 --| PROFESSIONAL SUMMARY Highly accomplished professional with over a decade of experience in the corporate sector, spanning roles in management, instructional design, vendor and account management, and team facilitation. Adept at leading teams, managing vendor relationships, and designing and delivering impactful training programs for a wide range of audiences. Strong problem-solving skills, leadership abilities, and a commitment to continuous improvement in all areas of expertise. EXPERIENCE Rosenbaum and Segall Manager— February 2024 to March 2025 Oversee the recruitment and selection process for multiple teams Ensure the effective onboarding of new employees and drive continuous improvement in talent acquisition and retention strategies. Collaborate with senior leadership to refine recruitment policies, meet business needs, and streamline hiring processes. Instructional Designer Amazon — 2019 to 2023 Designed, developed, and implemented customized learning solutions for employees at various levels. Worked closely with business leaders to identify training needs, translating them into comprehensive and engaging learning experiences. Delivered training programs both virtually and in-person, ensuring clear communication and effective learning. Account Manager Amazon — 2018 Managed client relationships, ensuring satisfaction and loyalty by aligning services with customer needs. Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and promoting new solutions. Analyzed client data to drive improvements in service delivery, optimizing efficiency and client outcomes. Vendor Manager Amazon — 2017 Developed and maintained relationships with external vendors, ensuring smooth operations and cost-effective solutions. Negotiated contracts and service agreements to meet Amazon's standards and budgetary goals. Collaborated with cross-functional teams to evaluate vendor performance and streamline supply chain processes. Facilitator - Investigator Amazon — 2014 to 2016 Led and facilitated training classes for groups ranging from 25 to 50 people. Created an engaging and interactive learning environment, utilizing various instructional methods and tools to promote effective knowledge transfer. Provided feedback and support to learners, ensuring optimal learning outcomes. Investigator - Facilitator Amazon — 2013 Conducted thorough investigations into operational issues, discrepancies, and performance concerns. Analyzed data, identified trends, and developed actionable recommendations to resolve challenges and improve processes. SKILLS Leadership & Team Management Vendor & Client Relationship Management Instructional Design & Development Adult Learning Theories & Techniques Training Program Facilitation Data Analysis & Reporting Conflict Resolution Project Management TECHNICAL SKILLS Project Management & Collaboration Tools Trello Asana Monday.com Microsoft Project Learning Management Systems (LMS) TalentLMS Instructional Design Tools Articulate Storyline Adobe Captivate Camtasia Vyond (formerly GoAnimate) Adobe Animate Elucidat Vendor & Account Management Tools Salesforce HubSpot Microsoft Dynamics 365 Docusign Data Analysis & Reporting Tools Excel (Advanced) Google Sheets Tableau Communication & Collaboration Tools Microsoft Teams Slack Zoom Google Meet Skype for Business Chime (Amazon's internal communication tool) Document & Content Management SharePoint Dropbox Google Drive OneDrive Evernote Customer Relationship Management (CRM) Tools Salesforce General Productivity & Office Tools Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) Google Workspace (Docs, Sheets, Slides, Gmail, Calendar) Slack Evernote Trello Survey & Feedback Tools SurveyMonkey Google Forms Qualtrics Microsoft Forms E-Commerce & Supply Chain Management Tools Amazon Vendor Central Amazon Seller Central