Christabel Opoku

Christabel Opoku -- EXPERIENCE EDUCATION InfuseMedia, USA — PV Specialist UNIVERSITY OF EDUCATION, WINNEBA, Bachelor of Science (BSc) Accounting March 2022 - PRESENT Conducted thorough phone verifications of over 120 leads per day, ensuring accuracy and quality control standards were met with a 95% success rate. August 2016 - July 2020 Our department collaborated with the sales team to identify potential discrepancies in customer data and provided actionable reduced average call time by 30 seconds per call, resulting in monthly cost ADVENTIST SENIOR HIGH SCHOOL, West Africa Senior School Certificate Examination (WASSCE) savings. August 2011 - May 2014 SUNTRESO HOSPITAL, Ghana — National Service – NHIS Claims officer SKILLS recommendations for improvement, resulting in a 10% increase in lead conversion rate. Developed and implemented a streamlined verification process that SEPTEMBER 2020 - SEPTEMBER 2021 Assisting Head of NHIS with preparations of NHIS Claims Assisting with clerical duties such as printing and submission of NHIS Claims to Claims Processing Center Assisting with database management and vetting of NHIS claims forms. Adventist Senior High School, Ghana — Internship Accounting Department August 2019 - December 2019 Prepare lesson notes and teach according to syllabus Ensure proper filling of student books and other documents Give exercises and assess students using various activities. ​ File Management ​ Customer Service ​ Microsoft Windows and Office ​ Online Chat Support ​ Interpersonal Skills ​ Active Listening ​ Call Center Operations ​ Teamwork and Collaboration ​ Interpersonal Communication ​ Decision-Making ​ Time management abilities