Christa Nina Eleco

What I do BEST and SKILLS What are my Data Entry BASIC KNOWLEDGE IN MS EXCEL AND MS WORD CHRISTA NINA ELECO VIRTUAL ASSISTANT / FREELANCER Time Management SUBMIT PROJECT / TASK ON TIME Multi-tasking WITHOUT SACRIFICING QUALITY Customer Service Support CUSTOMER CARE AND TECHNICAL SUPPORT FIELD Fast Learner TO IMPROVE PRODUCTIVITY Team Player TREATS OTHERS IN A RESPECTFUL AND SUPPORTIVE MANNER Objective: Seeking for a position as a Virtual Assistant. Highly experienced in providing virtual support in terms of customer support. EDUCATIONAL ATTAINMENT BS Computer Engineering AMA COMPUTER LEARNING CENTER - BALANGA BATAAN Contact Information PHONE NUMBER:- HOME PHONE: - EMAIL:- YEAR- STATUS: UNDER GRADUATE STUDENT COUNCIL AND BS COMPUTER ENGINEERING PRESIDENT BS Information Technology Social Media Accounts POLYTECHNIC UNIVERSITY OF THE PHILIPPINES - BATAAN YEAR- STATUS: UNDER GRADUATE FB.COM/PRINCESSOCELE WAS ABLE TO FINISH FIRST YEAR AND SECOND YEAR ONLY @LHYFRIELA0226 @LHYFRIELA0226 "Work in Silence and let Success make the Noise" WORK HISTORY Customer Support Representative CUSTOMER SERVICE AND TECHNICAL SUPPORT SITEL OJV- ANSWERING CUSTOMER INQUIRY ABOUT THEIR WARRANTY AND REPAIR COVERAGE FOR THEIR PURCHASE [INBOUND] TROUBLESHOOTING CUSTOMERS APPLIANCES OVER THE PHONE PRIOR TO SENDING TECHNICIAN TO ANALYZE THE PROBLEM FIRST, SCHEDULING A REPAIR APPOINTMENT IF NEEDED. SELLING EXTENDED WARRANTY TO OUR CUSTOMERS WHO ARE NOT COVERED BY ANY WARRANTY ANYMORE. Customer Support Representative CUSTOMER SERVICE AND TECHNICAL SUPPORT CONVERGYS BCD - 2016 ANSWERING CUSTOMER INQUIRY ABOUT THEIR SUBSCRIPTION FOR PHONE, CABLE, AND INTERNET. TROUBLESHOOTING THEIR CABLE. PHONE, AND INTERNET CONNECTION OVER THE PHONE PHONE TO ANALYZE THE PROBLEM. SCHEDULING A REPAIR APPOINTMENT IF NEEDED. UP-SELLING WHEN NECESSARY FOR EXISTING CUSTOMERS AND NEW CUSTOMERS. Customer Support Representative - E-mail EMAIL SUPPORT FOR AN ONLINE SHOPPING STORE HOME-BASED - 2017 - 2018 ANSWERING CUSTOMER INQUIRIES ABOUT THEIR PURCHASE ONLINE SUCH AS: ITEM SPECIFICATIONS SHIPPING DURATION / SHIPPING STATUS REFUND STATUS DAMAGED / MISSING ITEM CLAIM ENSURING THAT THE OUR LOGISTICS TEAM IS AWARE OF THE CUSTOMERS CONCERN SUCH AS ORDER CHANGES ETC. PLATFORM USED: SHOPIFY , ZENDESK AND SHAREPOINT end