Christa W. Landrito
#112 Wawa Street, Alabang Muntinlupa City. --
Work Experience:
December 2013 – February 2017Quality Analyst
EXL Service Inc.
One E-Com Center Mall of Asia Pasay City
Provides exceptional customer service to our corporate clients for their flight, car, hotel and limo reservations.
As part of Quality Process and Excellence, we ensure that we complete our daily, weekly and monthly evaluation for the agents. We are conducting refreshers for the bottom performers to help them increase their scores. We are also doing huddles for any update for the process and for the account itself.
November 2008 – December 2013 Executive
Aegis People Support
Ayala, Makati City
I was part of a leisure travel agency that was based in US. We are responsible on helping the customer to modify/cancel their flight and hotel reservation. It was more challenging to work on a leisure travel agency since we are using 5 different GDS.
Trained to use 5 different GDS:
Sabre Red
Deltamatic
Apollo
Worldspan
Shares
Awarded as Top Performer Year 2016
Education:
June 2005 – Nov 2008 Perpetual College Manila
BS Nursing
Manila
June 2001 - June 2005Manila High School
Intramuros, Manila
Personal Information:
Date of Birth: January 27, 1989
Age:28 years
Gender:Female
