Chrissia Lagman

Chrissia Lagman CALL QUALITY ASSURANCE TEAM LEAD GENERAL VIRTUAL ASSISTANT REAL ESTATE VIRTUAL ASSISTANT CUSTOMER SERVICE REPRESENTATIVE WORK EXPERIENCE REAL ESTATE VIRTUAL ASSISTANT WORK SKILLS AND EXPERTISE Administrative Work Personal Task Email Management Communication Call Quality Analysis Telephone Handling Scheduling Managing and Supervising PERSONAL SKILLS Creative Spirit Reliable and Professional Organized Team player Fast learner Motivated Has Initiative Brisco Company and Investments | April 2020present (part time) Research Data Entry Cold Calling CALL QUALITY ASSURANCE TEAM LEAD National Debt Relief | July 2018 -April 2020 Conduct interview Facilitate training Monitor Process and Nesting Performance and provide feedback and action plan to enhance trainees’ scorecard Serve as point-of escalation for process queries from trainees/ quality assurance team members and operations manager Monitor tenured team members daily and weekly production and provide coaching if needed Sends report regarding the team's weekly and monthly production. Facilitate weekly meeting and calibrations Work with VP and HR regarding team members issues including discipline, compliance, work attitude, etc. Email Management Generate daily , weekly & monthly Quality Reports Call Quality Assurance Team Member National Debt Relief | Aug. 2014 -June 2018 Audit Calls Conduct regular Feedback sessions for agents Attends and participate in call calibration sessions with operations and training team. Assist in the continual improvement of the operations team WORK EXPERIENCE Back Office Support Clerk Microtel Global Solutions | Aug. 2010 - Apr. 2014 CONTACT ME AT: Email:-Mobile: - LinkedIn: https://www.linkedin.com/in/c hrissia-l-a4 Skype: live:.cid.c74cacf39c99335f ALL ABOUT ME: I'm Chrissia, a mom to my wonderful daughter, and a loving wife to my husband since 2011. I have been into the BPO industry since 2008 and decided to switch to work from home in 2014 until today. I'm a highly organize and motivated freelancer. I can provide you a job delivered on time with quality and commitment. I'm very keen on details and work with efficiency in all the tasks that I work on and will do. I am reliable and can work with minimal supervision. My clients are my number one priority. Enter patient information into client's records in CRM Enter the type of service and amount in the patient's record in CRM Credit Advisor i Qor Philippines | May 2008 - July 2010 Listen, document, and help resolve conflicts with customers Answer questions or handle complaints from customers Field phone calls requests Provide information to customers about her credit status Process customer payment arrangement according to established department policies and procedures Nursing Attendant Divine Shepherd Medical Center | Dec. 2006 - May 2008 Provides adjunct care by administering enemas, douches,and non-sterile dressing Maintains patient stability by checking vital signs and weight Provides patient comfort by utilizing resources and materials Assist patient's with performing basic tasks such as eating, dressing and toileting when necessary Respond immediately to calls from patients for assistance or treatment and alert medical staff SCHOOLS ATTENDED SKILL POWER INSTITUTE Caregiver Course | Oct. 2005 - April 2006 Business Administration Major in Finance and Management Holy Angel University | June 2004 - Sept. 2005