Chrispus Simiyu

I'm a kind and responsible customer service management expert well versed in ensuring satisfaction of customers and relevant companies at all times .

I supervise daily operations of customer service department and creating a reliable customer loyalty program.

I make product recommendations or service to customers based on their needs and preferences.

I follow communication guidelines, policies and procedures to resolve customer issues and ensure customer satisfaction.

I execute strategy,lead teams and supervise staff to resolve customer issues and inquiries.

I maintain day-to-day people operations and decision making at team level.

I've a strong understanding of customer service software with clear verbal and written communication skills.

I'm familiar with all account management techniques.