Chrislyn Wolf

Name: Chrislyn Fe P. Wolf Address: 1117 Breeze Tower, The Rochester, Elisco Road, San Joaquin, Pasig City. Provincial Address: 347 Guadalupe, Santo Nino, Ibaan, Batangas City Email Address:-Mobile Number/WhatsApp:- ___________________________________________________________________________ Objective: I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. ___________________________________________________________________________ Work Experiences: Company: Shopee Philippines Address: 11th floor, ACC building, Bonifacio Global City, Taguig, 1634 Metro Manila Account: Shopee Philippines (E-commerce) Duration: January 2020 to present Position: Senior Analyst (Business Development Seller Coordinator / Level 2 Products) Job Description for Customer Service: - Manage incoming and outgoing calls, chats and emails regarding order details - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution - Follow communication procedures, guidelines and policies - Performs other similar and related duties as required or directed Job Description for Business Development Seller Coordinator: - Manage operation concerns of Shopee Mall Seller and Preferred Sellers - Validate operations (product, payment, logistics, fraud, and listings) concerns - Manage returns and refunds - Manage outbound calls for sellers who are dissatisfied with the resolution given. - Handle seller complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution. - Handle ad-hoc requests. - Coordinate with Logistics Team and Courier’s PIC regarding claims for lost and damaged items. Job Description for Product Team: - Respond to customers queries about Shopee App or Seller Center issues, perform troubleshooting, and conduct research to identify solutions to the reported issues. - Responsible for reporting bugs to L3 Product Team for creating JIRA ticket. - Work closely with L3 Product Team about Live Issues on the App and Seller Center. ___________________________________________________________________________ Company: Honestbee (e-Commerce) Address: 23rd Floor Bonifacio Stopover Corporate Center 31st st. cor 2nd Ave., Bonifacio Global City, Taguig, 1634 Metro Manila Account: Honestbee Duration: November 2016 to July 19, 2019 (2 years and 7 months) Position: SG / PH Hub Coordinator / Customer Service Executive for SG and PH clients Job Description for Customer Service: - Collaborate with various departments such as the delivery team, merchants, hub coordinators and shoppers to achieve positive and improve customer experience concerning food and grocery deliveries. - Attend general customer enquiries, requests and feedback received via the Zendesk chat function, habitat concierge email and company phone. - Ensure all Zendesk tickets are solved by the end of the shift except for those on-hold waiting for other department action or information and those pending waiting for customers to reply or clarify issues. - Manage customer’s information details, complete waivers and refunds. - Liaise with our operations, delivery and restaurant/grocery partners to ensure all the orders are processed seamlessly. Job Description for Hub Coordinator: - Managing updates on deliverers who are on shift. - Assigning of shoppers & deliverers every hour. - Work closely with Customer Service/Customer Experience Team. - Manage and dispatch orders through our tool and interface with our shoppers, riders, merchant partners, and customers. - Understand the service area of Philippines to ensure pickup and delivery is as efficient as possible - Coordinate with merchant partners to ensure timely pickup, managing expectations and workload. Company: Open Access Marketing Philippines Address: 12F, 6780 Jaka Building, Ayala Ave, Makati City. Account: Lyft (Ride Sharing) Duration: May 2015- October 2016 (1 year and 5 months) Position: Customer Care Associate Job Description: - Provide friendly, timely support to Lyft drivers and passengers via emails. - Walk drivers and driver applicants through the onboarding process and all of the tools they need to be successful on the Lyft platform. - Deliver information sessions to groups of new drivers to set them ready to drive and to properly use the app. - Help existing driver-partners troubleshoot any issues they experience. ___________________________________________________________________________ Company: Sutherland Global Services Address: 12F, Total Corporate Center, Triangle Drive, Bonifacio Triangle, Bonifacio Global City, Taguig. Account: eBay UK / eBay North America (E-commerce) Duration: June 2012 - February 2015 (2 years and 7 months) Position: Customer Service Associate Job Description: - Responds to buyer’s web inquiries regarding online merchandise or service orders. - Provide information to buyers such as tracking details of the items they ordered, provide resolutions if the items they received are not as described or if they haven't received the items they paid for. - Helping sellers in troubleshooting and billing invoice questions. Additional areas of support includes: listing items, selling items, registering an eBay account, basic eBay account information, My eBay, mobile apps, PayPal account linkage, forgotten user ID or password,, navigate and troubleshoot listing tools, listing policies, seller promotions, seller protection, credits, seller limits, removed items, and returns. ___________________________________________________________________________ Company: Rainmaker Asia Address: 4F Alphaland Building, Southgate Hall, Magallanes cor. Pasong Tamo, 1232. Account: Citi Duration: Aug 2010 to December 2011 (1 year and 4 months) Position: Customer Service Consultant / Operation Risk Analyst - Assisting customers for credit card applications and upselling Citi Identity Theft Solutions for the protection of Citi cardholders. Explain the importance of this feature as this will help them re-establish their credit so they won’t be held liable for unauthorized charges made on Citi card. - Review accounts with disputed items and exhaust recovery options to avoid taking financial losses. - Process disputed items according to association and federal government guidelines. - Correspond with cardholders, merchants and merchant banks as part of processing dispute cases. ___________________________________________________________________________ Education Attainment: Tertiary: Philippine Normal University Bachelor of Early Childhood Education Taft Avenue, Manila- Philippine Christian University Bachelor of Early Childhood Education Taft Avenue, Manila- Character References: Name: Joy Vera, Senior Team Manager (Shopee) Address: 11th floor, ACC building, Bonifacio Global City, Taguig, 1634 Metro Manila Mobile Number:- Name: Aiza Crisostomo, My & BR Training and Quality Lead (Shopee) Address: 11th floor, ACC building, Bonifacio Global City, Taguig, 1634 Metro Manila Mobile Number:- Name: Marvi Sadol, Senior Team Lead (Honestbee) Address: 18th floor, Bench Tower, 30th St, Bonifacio Global City, Taguig. Mobile Number:- I hereby certify that the information given above is true and correct to the best of my knowledge. Chrislyn Fe P. Wolf