MARY CHRIS L. LEE
CUSTOMER CONTACT CENTER
ASSOCIATE
CONTACT ME AT
17B Pao Street Barangay
Saint Peter Santa Mesa
Heights Quezon City
CAREER OVERVIEW
With a wide range of expertise in Customer Relations.
Recognized as the Top 1 Agent of Customer Contact Center during the
fiscal year 2022.
Highly motivated and able to work independently with proven skills in
problem-solving, operations management, and quality management.
EMPLOYMENT HISTORY
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Customer Contact Center Agent
IKANO Philippines | January 2022 - Present
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SKILLS SUMMARY
Excellent written and oral
communication skills
Can work with minimal
supervision and has a high
regard for initiative
Highly Trainable, Reliable and a
Team Player
Highly adoptable to any office
software
Able to put up a good sales
record by assisting in the
family enterprise
Responsible for providing after sales experience such as
addressing client complaints and concerns.
Communicating with customers, colleagues and business
partners through email correspondences, inbound and
outbound voice calls
Maintaining the passing rate of Customer Contact Center
service levels
Credit Card Specialist
JP Morgan Chase Bank | June 2019 - November 2021
Responsible for providing outstanding service to customers by
providing timely resolutions to their queries.
Assists customers regarding problematic transactions on their
accounts such as payments, charges/fees, interest rates,
rewards and other technical issues.
Technical Support Representative/Billing Customer Support
Convergys | May 2017 - May 2019
REFERENCES
Angel Saradpon
Ethnolink Translation Services
Project Coordinator
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Elaine Mari
Manager
JP Morgan Chase Bank
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Lara Praz Mayol
Virtual Assistant / Loan
Coordinator
Mortgage One Group
-
Use non-scripted probing techniques to determine customer
needs and offer the most appropriate product or service to address
their needs.
Answer billing questions by talking through components of
customer accounts.
Phone and Chat support.
EDUCATIONAL HISTORY
University of St. La Salle
BSBA, Major in Operations Management | June 2013 - March 2017
IKEA C A R E E R M I L E S T O N E S
Top Call Agent | Calendar year 2022
Queue Manager | August 2022 - Present
