Chris Ann Whyte

CHRIS -ANN WHYTE E- -q www.linkedin.com/in/chris-ann-whyte-  Kingston ,Jamaica EXPERIENCE Guest Service Representative SUMMARY 02/2022 - 02/2024 Princess Cruise Ship • • • • Deliver outstanding customer service to guests, handling inquiries, resolving issues, and ensuring satisfaction Support kitchen operations by assisting with food preparation, maintaining cleanliness, and restocking supplies Contribute to a seamless dining experience by setting up tables, serving food and beverages, and attending to guest needs Managed over 300 guest interactions weekly, ensuring high-quality service standards Customer Service Representative & Sales Representative 04/2019 - 12/2021 Advantage Communication Limited • • • • Make 200-300 outbound calls daily to follow up with customers regarding overdue payments, demonstrating persistence and professionalism in customer interactions Work collaboratively with customers to resolve billing disputes and arrange suitable payment plans, showcasing strong negotiation and problemsolving skills Present, promote, and sell products/services to existing and prospective customers, utilizing persuasive communication and solid arguments to drive sales and revenue growth Boosted sales figures by 15% over six months by implementing strategic upselling techniques. Restaurant Crew Member • • • TRAINING / COURSES Guest Service Certification 06/2016 - 03/2019 Little Caesars • Virtual Assistant | Customer Service & Sales Representative | Administrative Assistant A dynamic professional with a diverse background spanning customer service, sales, virtual assistance, restaurant crew member, and administrative roles. Possessing a proven track record of excellence, including certifications in Guest Service and Team Food Safety, and recognition as an Outstanding Worker. Additionally, equipped with a diploma in sales management, demonstrating a commitment to continuous learning and mastery in various facets of business operations. Successfully completed and delivered accurate customer pizza orders on time, demonstrating reliability and attention to detail Managed cash transactions, prepared food items, and maintained cleanliness standards throughout the store, showcasing multitasking abilities and commitment to excellence Provided remote training and support to new crew members, ensuring seamless operations and positive customer interactions in a fast-paced environment Increased annual guest satisfaction scores by 15% by implementing a new feedback system Team Food Safety Certification SKILLS Adp Asana Calendly Excel Freshdesk Google Suite Intercom Microsoft Excel Microsoft Office Powerpoint EDUCATION Diploma in Sales Management Quickbooks SalesForce 09/2010 - 06/2015 Innwood High School • • • Achievements Electronic Document Preparation and Management - CSEC Outstanding Worker Powered by  www.enhancv.com Skype Spreadsheets ZenDesk