Mohammad Amin
Customer Support Specialist
4 years of customer support experience, complemented by 2 years of Salesforce expertise.
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Islamabad, Pakistan
linkedin.com/in/cmamin
instagram.com/ameenzahoor
WORK EXPERIENCE
SKILLS
Customer Support Specialist
IBEX Global Solutions
09/2022 - Present,
Microsoft office
Islamabad, Pakistan
Salesforce
Conflict Resolution
Customer service and support
Critical thinking
Achievements/Tasks
Promoted from call support to chat support in just two
months due to exceptional service, effective issue
resolution, and proficient use of Salesforce.
I trained multiple batches on managing chat workflows,
covering both basic and advanced skills necessary for
effective multitasking in their roles.
Managed a high volume of calls and chats, ensuring that
customer concerns were resolved effectively and that they
were left satisfied.
Customer Service Representative
HypeBPO
09/2020 - 09/2022,
ACHIEVEMENTS
Sales Performance Award (01/2021)
Recognized for consistently exceeding sales targets and generating leads
while providing top-tier customer service.
Customer Service Excellence Award (11/2022)
Recognized for consistently delivering exceptional customer support and
exceeding performance metrics.
Top Performer in Resolving Product Concerns (03/2023)
Acknowledged for effectively addressing customer issues and ensuring
high levels of satisfaction.
Achievements/Tasks
As a Customer Service Representative, I managed customer
satisfaction by addressing their concerns and ensuring they
were satisfied with the service provided.
Salesforce Efficiency Award (07/2023)
Honored for adeptly utilizing Salesforce to manage customer
interactions, resulting in improved efficiency and streamlined processes.
I generated leads and conducted sales calls, handling an
average of nearly 500 calls per day.
I proactively pursued process enhancements and service
improvements, collaborating with cross-functional teams to
optimize operations.
Urdu
English
Full Professional Proficiency
Full Professional Proficiency
Punjabi
EDUCATION
Full Professional Proficiency
BBA (Bachelor of Business Administration)
Virtual University Of Pakistan
09/2022 - Present,
LANGUAGES
Islamabad, Pakistan
INTERESTS
Reading
Music
Movies
Gaming
