Chotsani Bradley

Chotsani Bradley SALES CONSULTANT Bakersfield, CA 93306-- I am an Experienced New and Used Car Sales Representative, with Self Direction and Strong Decision Making Skills. Dedicated and Focused Professional, who Excels at Prioritizing, Completing Multiple Task Simultaneously, while following through to Achieve Project Goals. I have a demonstrated track of Systems Administration, Project Management, Human Resources, Customer and Client Relations and Training and Development. Hardworking with a strong Drive to Succeed. Critical Skill Set Project Management Office Administration Schedule Management Human Resource Clerk. Interactive Documentation Spec. Training & Development Innate Problem Solver Database Management Interactive Flowcharting Collaborative Work Styles Organizational Skills Advanced Typing Skills CarSales Administrative Department Lead I possess professional skills in customer service management. Very detail oriented. Manage 36 employees in customer satisfaction, safety compliance management and Loss Prevention. Employee weekly scheduling. Open and Close busy Multi Million Dollar Hardware Store. Knowledge of translating data into information that can be utilized to improve revenue, expense or overall business operations Key Areas of Focus: • Ability to analyze employee requirements, procedures and problems reasonably. Employee Coaching, delegation of daily duties. • Weekly audits of high ticketed items going out the door or being returned. Determine if credit will be given from the manufacturer for returned damaged items. • Process time sensitive internet orders, verify if item is in stock if not, special order it, schedule deliveries to customers or to the store. Weekly internet audits. • Work independently and as part of a project team to sale protection plans and replacement plans. HUMAN RESOURCES Assisted HR with creating a culture that emphasizes quality, continuous improvement and high performance in an effort to help align the workforce with the strategic goals of the company. Job responsibilities have ranged from complex to routine and often included consulting with managers concerning skill matching and recommendations. Skilled in delivering communication plans for newly created procedures, training programs, employment recruitment, time tracking systems etc. Key Areas of Focus: • Complete special projects by clarifying project objectives; set timetables and schedules; conducted research; developed and organized information. • Assisted in the development of employee handbook, personnel policies & procedures and website updates. • Process confidential record requests, background checks, updated/ maintained support staff databases; posted job openings, screened candidates for skill set; maintained Excel /Access databases and interview schedules. Work Experience Admissions Advisor UEI College - Bakersfield, CA June 2019 to Present My job is to enroll students into a career training program of their choice. While keeping close direct contact with student until graduation. SALES CONSULTANT CARMAX - Bakersfield, CA February 2016 to June 2019 I sold an average of 14 vehicles a month. Very driven, responsible and reliable. I did everything from greeting the customers to the delivery of their vehicle New and Used Car Sales and Leasing Consultant Jim Burke Ford Lincoln - Bakersfield, CA June 2018 to February 2019 Car Sales and Leasing FRONT END SUPERVISOR HOME DEPOT July 2015 to February 2016 HR Specialist Lowe's Home Improvement - Bakersfield, CA June 2013 to June 2015 Bakersfield, CA. 03/06-01/13 Authorizations Clerk Kern County Mental Health - Bakersfield, CA May 2002 to December 2005 I worked as an Authorizations Clerk. I processed the TAR (treatment authorization request, efficiently and I a timely manner Education Associates Degree in Criminal Justice in Criminal Justice University of Phoenix June 2001 Bachelor's degree Skills • billing. (6 years) • Case Management (4 years) • cash (Less than 1 year) • closing (10+ years) • Customer Service (10+ years) • customer service manager (10+ years) • Database (10+ years) • Database Management (10+ years) • Excel (10+ years) • FRONT END (Less than 1 year) • HTML (Less than 1 year) • merchandising (Less than 1 year) • Microsoft Office (Less than 1 year) • MS OFFICE (Less than 1 year) • office support (Less than 1 year) • Oracle (Less than 1 year) • Oracle Forms (Less than 1 year) • Outlook (Less than 1 year) • RECEPTIONIST (5 years) • RETAIL SALES (1 year) • Warehouse management system • Medical records (3 years) • Workforce management • Management (10+ years) • Analysis skills • Leadership • Social media management (5 years) • Document management • Supervising experience (10+ years) • iOS • Mac OS • Compliance Management • Schedule Management (10+ years) • PeopleSoft • Computer Networking (10+ years) • System Administration (10+ years) • Salesforce • CRM software • Negotiation • Employee evaluation • Windows • Benefits administration • Workers' compensation • HR sourcing • Employee orientation • Conflict management • Vue.js • Service writing Assessments Customer Focus & Orientation — Highly Proficient September 2019 Responding to customer situations with sensitivity. Full results: Highly Proficient Verbal Communication — Highly Proficient September 2019 Speaking clearly, correctly, and concisely Full results: Highly Proficient Inside Sales — Completed November 2019 Actively listening and responding appropriately; performing common sales calculations. Full results: Completed Personality: Customer Service Fit — Proficient September 2019 Measures the traits that are important for high-quality customer service. Full results: Proficient Customer Focus & Orientation — Highly Proficient May 2019 Responding to customer situations with sensitivity. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information Additional Career Skills ADMINISTRATIVE AND ORGANIZATIONAL I am an experienced administrative and technical support professional with a proven track record of handling a high volume of tasks, and wide range of office support activities to facilitate the efficient operation of the department. General duties included: project coordination; handling requests for information and data; preparing and modifying documents and the management of treatment authorizations request. Case Management, Patient Notification, Physician billing. Emails, Fax and mailing time sensitive confidential documents. Customer Service Coordinator Front end customer service manager, cash pulls, overrides, decision making, employee training and development. Open and closing store, merchandising, store reset and sales. Technical Skills Microsoft Office programs include Professional, Visio, Publisher, Access, Word, PowerPoint, Outlook, and Excel Database Management Fax PeopleSoft HTML Scanning Systems Adobe Professional Oracle Forms Type 40-45wpm