Chona Masson

Resume Chona Galang Masson Professional Experience: Administrative Assistant / Sales Coordinator Middle East Wood LLC, Dubai, U.A.E. January 2004 till end May 2012 Act as the point of contact for internal and external clients Handle administrative requests and queries from senior managers Answers phone calls and email messages promptly and notifies staff members of important information Schedule client conference calls, video conference sessions and meetings in the company conference room Prioritize daily administrative tasks to ensure that projects are completed on time Meet and greet customers / guests Implement and manage operational plans Prepare quotations, proforma invoices and request stock order Verifies invoices and orders to reduce errors Ensure that all documents and correspondence to larger clients are properly packaged and prepared for shipment Assists administrators and executives with duties on an as-needed basis Request and prepares samples for courier Screens incoming email and sorts it into categorized folders Copy, digitize and file office documents Reproduce, sort and distribute incoming emails and fax messages Organize and schedule appointments Coordinate and schedule all travel arrangements such as visa, hotel, and flight and car rental bookings Coordinate and assist necessary preparation for exhibitions such as submission of contracts, requisition of printed brochures and catalogues, provide assistance on reservations as needed Coordinate dispatch of Invoices Request stationaries as required and research new deals and suppliers Organize internal and external events Compile, transcribe, and distribute minutes of meetings Supervise and train other clerical staff Develop and maintain a filing system Maintain contact lists Provide general support to visitors Perform all related duties as required (i.e. prepare technical data; follow up pending LPO, etc Planning meetings and taking detailed minutes Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller; regarding billing issues, product problems, service questions and general client concerns Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers Opens customer accounts by recording account information Maintain paper and electronic filing systems for records and messages Clerk Typist Holy Angel University, Philippines (VP for Academic Affairs) March 1999 – June 2003 Meet and greet Office Personnel, Office Head, Deans and Students and attend to their inquiries Encode Notice of Meetings, Memorandum and Inter-Memorandum Write and distribute email, correspondence memos, letters, faxes and forms Schedules meetings based on staff and room availability Prepare boardroom for meetings Perform a wide variety of clerical work including typing, proofreading, computer inputting, filing, checking, and recording information on records. Receive, sort, and distribute incoming and outgoing mail. Prepare simple statistical reports. Perform other duties as assigned. Data Encoder SEES Data Encoding, Philippines Encodes hard copy documents from United States of America Proofreads and edit the document for final submission Education / Qualification Bachelors of Science Major in Office Administration (Holy Angel University, Philippines) June 2003 Language Spoken Tagalog and English Professional Reference Alexandra Saade John Tel: - General Manager Middle East Wood LLC Dubai, United Arab Emirates