Chloe Wilms

Chloe Wilms Residing in Berlin with an enthusiasm to join a creative and professional team. My área of interest is customer service, well being and health. February of--Berlin, Germany Professional Experience • Manager of Hostel : Panama Conducted check in and check out procedures with enthusiasm and professionalism. Ensured that regualtions for safety and sanitation were met for fully booked facilities. Responded to clients through various platforms, e-mail, phone and in person, regarding future guests´ needs and post stay feedback for improvements. Interacted with guests and organized tours with local guides and establishments. Maintained accurate records of expenses and revenue. Verified daily essentials for breakfast, cleaning staff and maintenance. • • Internship : HotPod Yoga : Portugal Preparation, cleaning of the studio for Vinyasa yoga classes. Check ins with guest in English and Portuguese. Responded to e-mails regarding payments, issues and feedback from clients. Worked within a close knit team to ensure customer experience and satisfaction with every aspect of the space. Maintained a hygenic and positive environment for those focusing on their health. Creating of website for affiliated yoga retreats and conducting workshops in these retreats. Improved customer relations, offered daily health tips and activities for those wishing to commit deeper to their practice. • Assistant Manager : T. LOFT Tea and Juice Bar : USA Performed opening and closing duties of the store. Assisted manager in supervising, scheduling and training of new employees. Inventory and planning of weekly orders placed by customers in advance. Direct sales with customers, preparation of orders and wellness advising. Performed financial documentation and register readings during and after shift. Responsible for cleaning and general maintenance of the facility and equipment • Diving Instructor : Nicaragua Instructed internationally diverse students various levels of diving. Including academics, watermanship, openwater skills, equipment maintenance and emergency situations in ocean environments. The different levels of diving taught included Novice, Advanced and Master. Each course required in depth classroom lessons, water skills, quizzes, theoretical exam and water based exam. Required calm and thorough communication in every situation to ensure safety was upheld to the highest standard. Qualifications • • • • High School Diploma from Blue Valley North High School, Kansas CARPE DIEM, Portland State University, USA Instituto Portugues de Naturologia Herbal Academy, Massachusetts, USA Languages English (native), Portuguese (fluent), Spanish (Intermediate)