Chizurum Amaugo

AMAUGO, CHIZURUM OZIOMA Abuja, Nigeria || Mobile: --|| LinkedIn: ChizurumAmaugo Virtual Executive and Administrative Assistant || Workflow Automation || Funnel Design || Email Marketing Career Summary • • • • Tech-savvy virtual executive and administrative assistant with 3+ years of experience supporting executives and entrepreneurs, streamlining processes to reduce task turnaround times by 20%. Automated operations save an average of 10 hours per week, enabling teams to focus on high-priority initiatives. Delivered 98% on-time project completion while improving operational efficiency and driving a 30% increase in conversion rates. Boosted email marketing performance, increasing open rates by 25% and click-through rates by 15% through optimized campaigns and funnel design. Tools Used • • • • • • • • Google Workspace || Microsoft 365 Calendly || Picktime || Acuity Scheduling GoHighLevel || Funnelish || Zapier Asana || Trello || Notion || Clickup MailChimp || ActiveCampaign || Constant Contact Eventbrite || Cvent || Bizzabo Zoho CRM || HubSpot Canva || ChatGPT || Grammarly • • • • • • • • Tripit || Wanderlog Expensify || Quickbooks Dropbox || Google Drive || OneDrive Zoom ||Slack || Microsoft Teams Loom || Vimeo Last Pass || Bitwarden || 1Password Clockify || Toggl Booking.com|| Priceline|| Airbnb|| Yelp Skills Virtual Executive and Administrative Assistant • • • • • • Streamline communication processes, increasing team efficiency by 30% by managing over 60 virtual meetings per month and maintaining clear, effective communication through Slack, Microsoft Teams, and Zoom. Automate key administrative tasks, saving an average of 15 hours per week and enabling executives to focus on high-priority initiatives, resulting in a 20% improvement in overall productivity. Manage complex calendars and schedules, reducing scheduling conflicts by 90% and ensuring 100% ontime attendance for client meetings and internal team events. Develop and implement efficient email marketing strategies, increasing client engagement by 25% and growing lead conversions by 20% through well-crafted campaigns and follow-up sequences. Provide comprehensive support for project management, achieving a 95% on-time completion rate for all client deliverables and enhancing team collaboration using tools like Asana, Notion, Trello, ClickUp and Monday.com. Coordinate event schedules and travel arrangements using platforms like Eventbrite, Cvent, Expedia, and Booking.com, improving attendee satisfaction by 25%, reducing event coordination time by 15%, and achieving a 95% satisfaction rate for travel bookings. Workflow Process and Automation • • • • • Analyze and map existing workflows to identify inefficiencies, implementing improvements that reduce task completion times by 20% and enhance overall productivity. Integrate and automate processes using tools like Zapier, Trello, Monday.com, Asana, GoHighLevel, HubSpot, and Salesforce, streamlining workflows and increasing team efficiency by 25%. Troubleshoot and optimize automated workflows, boosting performance and reducing errors by 15%, while ensuring smooth operations and timely decision-making. Leverage data and analytics to assess workflow effectiveness, making data-driven decisions that improve operational efficiency and contribute to a 95% on-time project delivery rate. Communicate automation benefits and processes to stakeholders and team members, ensuring clear understanding and fostering seamless adoption of new technologies and tools. Funnel Design • • • • • Design and optimize sales funnels, increasing conversion rates by 30% through strategic use of landing pages, lead magnets, and targeted email follow-ups. Analyze customer journeys to identify key touchpoints, improving engagement and boosting lead generation by 25%. Automate funnel processes, streamlining follow-ups and nurturing leads, resulting in a 20% increase in qualified leads and overall sales performance. Utilize data analytics to refine funnel strategies, making data-driven adjustments that improve funnel efficiency and reduce drop-off rates by 15%. Collaborate with marketing and sales teams to align funnel design with business objectives, driving a 20% improvement in overall lead-to-customer conversion. Email Marketing • • • • • Create and execute targeted email marketing campaigns, driving a 25% increase in open rates and a 15% rise in click-through rates through strategic content and segmentation. Optimize email workflows to enhance client engagement by 30%, resulting in a 20% boost in lead conversions via personalized follow-ups and automated sequences. Conduct A/B testing on subject lines, content, and CTAs, improving campaign performance by 15% through data-driven refinements. Analyze email campaign metrics to make actionable adjustments, improving list health and reducing unsubscribe rates by 10%. Coordinate with cross-functional teams to integrate email marketing strategies with broader marketing initiatives, leading to a 20% increase in overall campaign ROI. Recent Work Experience Virtual Executive and Administrative Assistant Plant Candy | Remote | July 2024 Virtual Executive Assistant Racasta Ventures | Abuja | September 2023 – May 2024. Administrative Assistant Brischaris Nigeria | Abuja | August 2022 – September 2023 Personal Assistant Prenosola Enterprises | Abuja | January 2022 – July 2022 Professional Development • • • • • • • • • ALX Africa | Virtual Assistance Skills | 2024 ALX Africa | AI Career Essentials | 2024 Coursera | Introduction to Social Media Marketing | 2024 Digital Witch | On Demand IT Skills | 2024 ClickUp | Expert Certification | 2024 Asana | Asana Proficiency | 2024 Coursera | Asana for Project Managers | 2024 Coursera | Customer Support Data with Google Sheets | 2024 Coursera | SEO with Squarespace | 2024 • • • • • • Coursera | Project Management Tracker | 2024 Coursera | Data Analysis with Excel | 2024 Coursera | Introduction to CRM with HubSpot | 2024 Coursera | Introduction to Business Analysis | 2024 Udemy | Professional Diploma in CRM Platforms Management | 2024 Coursera | Cloud Computing Basics | 2022 Education 2015 – 2016 Post Graduate Diploma in Education [PGDE] - National Open University of Nigeria 2005 – 2009 B. Sc. Applied Biochemistry - Nnamdi Azikiwe University, Awka Portfolio • • • • • • • Scheduling Email and Email Management Calendar and Travel Management Communication and Collaboration Canva Project Management Lead Generation and Excel Languages • • English – Native / Bilingual French - Basic