Chizindu Udum

CHIZINDU UDUM Contact Information: Email:- Phone: - LinkedIn: https://www.linkedin.com/in/chizinduudum/ Summary: Leveraging expertise in Google Analytics and WordPress, I specialize in creating responsive and data-driven websites that enhance user engagement and align with strategic client goals. My collaborative work across diverse industries focuses on optimizing digital presence and ensuring project success through a customer-centric approach. With a strong commitment to exceptional service, I foster positive interactions and provide solutions that build lasting relationships and drive client satisfaction. Technical Proficiencies: • • • • • Skilled in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook. Experienced with automation tools: Zapier, Brevo, Make.com, Pabbly, and Microsoft Automate. Proficient in database management: Airtable, Google Sheets, and LeadDelta. Expertise in website development platforms: WordPress, Squarespace, and Wix. Hands-on experience with Elementor, Yoast SEO, and WPForms. Professional Skills • • • • Exceptional written and verbal communication abilities. Strong organizational and time management skills to ensure efficient workflow. Ability to work independently with minimal supervision, maintaining productivity. Keen attention to detail and accuracy in all tasks. Tools and Adaptability • • Familiar with virtual communication platforms such as Zoom, Slack, Trello, and Asana. Highly adaptable and eager to learn new skills and technologies to meet evolving needs. Professional Experience: Start-Today Digital Marketing Specialist November 2024 Web Development and Optimization • • Structured and managed the StartToday.org website to align with organizational needs. Created and organized content while enhancing user experience (UX). • Implemented conversion and usability strategies to maximize engagement. Search Engine Optimization (SEO) • • Implemented conversion and usability strategies to maximize engagement. Conducted keyword analysis and technical optimizations, including meta tags, page speed improvements, and internal linking. Email Marketing Implementation • • Installed and configured email marketing platforms to support organizational goals. Designed and implemented email flows, audience segmentation, and automation sequences tailored to specific needs Sales Funnel Design and Optimization • • Developed and optimized sales funnels to boost lead and customer acquisition. Conducted A/B testing and implemented strategies for continuous improvement in conversion rates. Global Nigeria Corporation Virtual Assistant November 2023- November 2024 Website Development • • Designed and maintained responsive landing pages to ensure seamless user experience. Virtual Assistance • • • Delivered comprehensive administrative support to clients across various industries, including email management and scheduling appointments. Managed calendars and coordinated appointments, meetings, and events to enhance time management and productivity. Conducted research tasks, such as market research, competitor analysis, and product sourcing, to assist clients in achieving business objectives. Data Management • Executed accurate data entry tasks, ensuring information was updated and organized effectively Client Communication • Communicated promptly and professionally with clients via email, phone, and virtual platforms, ensuring clarity and efficiency. Travel Coordination • Arranged travel plans and accommodations for clients, handling logistics with attention to detail and cost-effectiveness Downtume PLC Customer Support Specialist Jan 2017 - June 2019 Customer Support Services • • • Delivered exceptional support via phone, email, and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction. Handled high volumes of customer calls in fast-paced environments, effectively managing time and meeting service level agreements. Assisted customers with product information, technical troubleshooting, and order processing, achieving consistently high satisfaction ratings. Collaboration and Process Improvement • Collaborated with cross-functional teams (sales, marketing, and operations) to resolve complex issues and enhance overall service quality. Customer Relationship Management (CRM) • Collaborated with cross-functional teams (sales, marketing, and operations) to resolve complex issues and enhance overall service quality. Continuous Learning • Collaborated with cross-functional teams (sales, marketing, and operations) to resolve complex issues and enhance overall service quality. Education: Bachelor of Science in Electrical Electronics Engineering, Rivers State University,- References: Available by request.