NWULU CHIZIMUZOR | TELEMARKETER/SALES ASSOCIATE--
Working Remotely
Telemarketer |Sales Associate |Data Entry |Customer Support
● Highly motivated and results-oriented Telemarketer/Sales Associate with a
proven track record of exceeding sales targets and building strong customer
relationships.
● Proficient in CRM software and possesses excellent communication and
interpersonal skills.
● Proven track record as a Customer Support Representative, handling customer
inquiries daily, also skilled in web research and problem-solving, contributing to
enhanced project outcomes and customer satisfaction.
Work Experience
Telemarketer/Customer Care
Blueridge Microfinance Bank ( Okash)
Jan 2021-Present
Remote
● Exceeded monthly sales quotas by an average of 18% over the past year,
consistently ranking within the top 10% of the sales team.
● Conduct web research to assist customers with product information, enhancing
their experience and resulting in an increase in upsell opportunities.
● Generate 150+ qualified leads per month through outbound calling, online research, and
networking efforts.
● Handle over 150 customer inquiries daily through effective email management
and phone etiquette, achieving a 95% resolution rate on first contact and
contributing to a 30% reduction in follow-up cases.
Sales Associate / Telemarketer
Multichoice Group
May 2019-Jul 2024
Remote
● Reduced customer churn by 10% by implementing a proactive follow-up
strategy and building strong customer relationships.
● Accurately entered and managed over 500 customer records per month in the
CRM system, ensuring data integrity and facilitating effective follow-up.
● Converted 25% of qualified leads into paying customers, demonstrating strong
closing skills and product knowledge.
● Maintained a customer satisfaction rating of 4.8 out of 5 through providing
exceptional customer service and addressing inquiries promptly.
Education/Certification
University of Benin
BSc - Chemistry
Federal Government College, Lagos
WAEC
ALX Africa
Virtual Assistant Training
Skills
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Data Entry and Management
Email Management
Communication Skills
Organisational Skills
Problem-Solving Abilities
Web Research
Customer Support
Attention to Detail
Upselling and Cross-selling
Time Management
