Chizi

CHIZI ATUZIE •M-: - •E-: |- CAREER PROFILE Results-driven and proactive problem-solver matched with 5+ years of experience in roles covering Customer Support and Administration. My Past organizations commended my track record of working to high standards and tenacity in ensuring milestones are achieved within timeframes. Currently seeking a befitting position to leverage my expertise, as well as my leadership skills, to deliver exceptional results, growth, and contribute to the success of a dynamic organization. COMPETENCIES & SKILLS Customer Service & Email Support Administrative Management Date Research/Gathering Telephone etiquette Excellent Phone Etiquette Teamwork & Team Leadership Office Administration Customer Support & Satisfaction Open to Constructive Feedback Calendar Mgmt. & Scheduling Proactive Problem-Solver MS Word, MS Excel Multi-tasking & Prioritization Microsoft Office Package Relationship/Rapport Building Ability to work under pressure Confidentiality & Discretion WORK EXPERIENCE Call Centre Agent (Remote) Brainaic Technology ● 2023 – 2024 Toronto, Canada Built product knowledge to educate and advice customers about our products and services. Became team’s go-to-person. ● Clarified customers’ issues and determined root cause of problems to resolve product or service complaints. ● Skilfully utilized all digital tools and communication channels to ensure client needs are met. ● Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. ● Gathered, analyzed, and shared clients feedback to produce targeted action plans for improved products and services. Customer Support Specialist (Remote) Ping Pong User Testing 2018 – 2022 Toronto, Canada ● Respond promptly to customer inquiries via chat,providing accurate and helpful information. ● Identify and assess customers needs to achieve resolution on the first contact whenever possible. ● Troubleshoot technical issues related to products and services, guiding customers through step-by-step solutions. ● Ensured up to date submission of reports. Customer Support Specialist (Remote) 2018 – 2022 Danorusa Logistics ● Identified, investigated and mediated in challenges experienced by clients/drivers during deliveries e.g.,misrouted packages; recognized for possessing top problem-solving abilities. ● Partnered in generating business leads through referrals from clients who previously utilized service. ● Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; and verified receipt of supplies. ● Spearheaded negotiation activities with vendors, accorded praise for showcasing strong negotiation abilities and lowering cost of bulk purchases by 8%. (Survey Conducted). Customer Service & Sales Representative 2017 – 2020 Capitalfield and Trust Limited ● Attended customer queries and enquiries on products and services. ● Identified- customer needs and proffered solutions to customer-related problems. ● Managed telephone calls/emails professionally and efficiently. ● Logged and tracked customer requests and enquiries in a courteous, efficient and timely manner within company-set guidelines. . Operations Associate & Client Representative 2015 – 2017 Unity Bank plc ● Monitored productivity of sales and created feasible plan for gaining and retaining customers. ● Provided services to customers in a friendly and courteous manner at all times. ● Requisitioned office supplies stock, new equipments and ensured equipments 100% working functionality; additionally, scheduled maintenance workers when problem arises. Gained recognition for possessing a proactive approach towards work. VOLUNTEER EXPERIENCE Volunteer 2018 – 2022 Give Back NG (N.G.O Organization) ● Planned and executed outreach program; gained recognition for strong team leadership skills, successfully led a team of 20 volunteers using democratic leadership approach. ● Part of the Media & Publicity unit, boosting audience and generating related quotes used for content experience. Recognized for selfless commitment and dedication towards NGO growth. EDUCATIONAL BACKGROUND Bachelor of Science -: Public Administration Imo State University PROFESSIONAL CERTIFICATES & TRAININGS ● JP Morgan Chase (Customer Service) - In-View ● Customer Relationship Management ● JP Morgan Chase (Excel & Visual Basic for ● University of leeds and Institute of Coding: Applications) - In-View Communication & Interpersonal Skills at Work