Chit Thel

Chit Thel - Regional Operation & Maintenance Manager-, -/- Profile • Experience over 10 years in telecom Manage Service and Field Operation with the positions of Regional O&M Manager in Tower Co, Regional Network Manager, Field Engineer in MS company and Operator with the knowledges of Active, Passive, and Transmission. Another 4 years experienced in satellite communication technology in broadcasting company. Skills • Microsoft Office • Project supervision and management • Manage service and knowledge on RAN, Transmission, Power maintenance • Satellite communication • Field Operation and Maintenance • Vendor Management • Telecommunication • Server /Switch/Microwave configuration • IT /Networking Knowledge Experiences Irrawaddy Green Towers, Co. Ltd Regional Operation & Maintenance Manager (July 2020 – Aug 2024) • • • • • • Assuring MTTR for each site Vendors management: Ensure ALL Processes and Procedures where the Region is involved in are known and followed by Staff & Vendors Site Maintenance SOP Reduction of Network OPEX Lead effective operations of O&M Function 1 of 4 • • • • • • • • • • • • • Uptime Improvement for Sites where the other Tenants are present on sites. Drive and Lead the Strategy for O&M at Tower Co to ensure High Availability of Network. Delivery of high level of service to enhance customer Experience to Deployment of best in class processes for effective functioning of O&M function in the Tower-Co. Adherence to the defined SLAs & quality parameters. Assess O&M systems, methods and procedures to determine the most cost-efficient way of delivering services while achieving the highest levels of client satisfaction and quality. Devise and implement strategies and recommend ways of reducing the Opex related to energy. Periodically review functional KPIs and direct the O&M team to ensure a very high availability of the network to deliver world class customer experience. Formulate and recommend the improvement targets, identify the variances and ensure the execution of process improvement plans. Ensure that the O &M team comply to processes and procedures to provide world class client satisfaction and reliability. Handle escalations and facilitate resolution of issues. Ensure high level of Customer Engagement through interaction with Key Customers as well as through provisioning of high level of service. Oversees O&M directions, development and Implementation and aligns it with controls standard and policies. Monitor performance of sub-contractors & suppliers in compliance with Quality, Occupational safety, Health & Environment requirement and performance. Ooredoo Myanmar Limited Regional Network Manager (Operation/Yangon Region)/ (Oct 2018 to June 2020) • • • Governance of MSP and Tower/Power/fiber providers by follow-up and coordinate to get good availability for regional sites to ensure SLA/KPIs are met and to cater to Business requirements. Governance of internal cross functional teams for networking and company business improvement. Ensure incidents and outages resolution within Service Level Agreement by multi-vendor. • Follow-up the different vendors for low availability and repeated sites based on owned analyzed daily, weekly, monthly tracker of Yangon Region whether active, passive or TX issues. • Focus on improvement in design and processes to improve operational efficiency. • RCA and reports validations and daily analysis of incidents, change request reports and Followup and Coordination all activities related to severity 1 and 2 incidents in region. • • SLA reconciliation and validation with vendors Reduce sites outage with proactive analysis to reoccurrence issues and monitor Preventive and corrective maintenance. • Escalation and follow-up on network quality and performance issues and coordination with Ops Network performance team. 2 of 4 • Ensure to get good availability and avoid repeated outages of B2B customers connected sites and in Yangon. • • Effective energy management by capturing data related to diesel consumption and electricity bills Responsible to monitor schedule preventive and event-based maintenance for onsite infrastructure to increase infrastructure life. Ensure infrastructure security from vandalism activity. Ensure spares availability. • • Ooredoo Myanmar Limited Field Coordinator Senior Engineer (Operation/Yangon Region)/ (Sep 2016 -Oct 2018) • • Governance of MSP and Tower/Power/fiber providers by follow-up and coordinate to get good availability for regional sites, to ensure SLA/KPIs are met and to cater to Business requirements Ensure incidents and outages resolution within Service Level Agreement by multivendor. • RCA and reports validations and daily analysis of incidents, change request reports. • Reduce sites outage with proactive analysis to reoccurrence issues. • Follow-up the different vendors for low availability and repeated sites base on owned analyzed daily, weekly, monthly tracker of Yangon Region whether active, passive or TX issues. • Daily analysis of incidents, change request reports, Follow-up and Coordination all activities related to severity 1 and 2 incidents in region. • Escalation and follow-up on network quality and performance issues and coordination with Ops Network performance tea • Facilitate acceptance of newly integrated BSS and transmission elements by performing check • Solving objection issues like LL, neighbors and community issues. ZTE Myanmar Co., Ltd (MPT KSGM Project) TX/BSS Engineer (2014 to 2016) • Solve TX issues (Microwave, Fiber, Satellite) • Commissioning, troubleshooting the issues of microwave links (ZTE NR8250/8120 links, iPasolink 200 / 400 links, Ceragon IP-20 links) including 1+0, 2+0 XPIC configurations. • Maintenance and troubleshooting of different alarms of IDU & ODU and power manager CSU alarms including RMS monitoring issues. • Integration, clear alarms of operations of different types of sites (MW, OSP, VSAT). • KSGM Rollout ZTE Myanmar project (Implementation of 2G, 3G solutions, Integration and troubleshooting of all FTK, Colocation, Upgrade, and TS). • Providing the technical support to Sub-contractor. 3 of 4 • Installing, troubleshooting and testing need alarms till get EMCR for ZTE Power Manager. • Systems for all grid of power types (Commercial Power, Solar, Generators). • Attending accerptance as representative of Acceptance Team. Shwe Than Lwin Media Co., Ltd (Sky Net DTH) Broadcast and Satellite Communication Engineer (2011 to 2014) • Perform all required audio and video routing, adjust standard converters, adjust up-down and crossconverters. Satellite uplinks, downlinks and broadcast control room experiences in the master control with Installation, configuration and troubleshooting IRD, modulators, up-converters, broadcast servers, Encoder, Decoder, antennas, spectrum analyzers & other new media applications for broadcast operation, live broadcasting and in IPTV &Cable TV projects. Designing, installing, repairing, maintaining analog, digital, high-definition broadcast equipment. • • • Remote broadcasts, live broadcast, digital transmission paths and RF systems. Monitor, analyze, and solve problems with RF video, audio and on-air automation. Personal Particulars • Date of Birth - 16" June, 1990 • NRC Number - 14/Ha Tha Ta (N) 247845 • Gender - Male • Marital Status - Married • Nationality - Myanmar • Race - Burmese • Religion - Buddhist • Address - No (191), Sain Chel St, North Okkalapa Tsp, Yangon, Myanmar. Educational Background • B.C.Tech (Bachelor of Computer Technology)/University of Computer Studies Hintharda) • • • Certified of A* and Network Engineering at KMD Computer Centre Operation Management Analysis and Improvement Methods (Coursera Online course) Operation Management Strategy and Quality Management for the Digital Age (Coursera Online course). Communication • English, Myanmar Others • Interest in New Technologies, Self-study for cisco networking, Python Programming, Data -analytic, English, Reading, Music, football. 4 of 4