CHISOMEJE OBIEFUNA
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VIRTUAL ASSISTANT
www.linkedin.com/in/chisomeje-obiefuna
Lagos,Nigeria.
Entry-Level Virtual Assistant with experience in handling administrative tasks like
organizing appointment , making phone calls, arranging trips, and maintaining email
accounts. Also proficient in social media management
AREAS OF EXPERTISE:
Customer Service Management
Email/File Management
Project Management
Google Workspace
Social Media Management
Scheduling
Data Entry
Admin Support
PROFESSIONAL EXPERIENCE:
Front Desk Receptionist
Remi Homes| May, 2019 - November,2019
Answered the phone and provided caller information, as well as responding to
messages and transferring calls to the appropriate people; handled over 10 calls per
hour.
Delivered basic and accurate information in-person and via phone/email that
resulted in a 20% improvement in productivity.
Lowered office supply costs by 15% by developing a system for tracking and
comparing pricing from various vendors.
Customer Service Representative
Triumphant Supermarket | February, 2018- April, 2019
Assisted customers in making purchases, finding things, and enrolling in bonuses,
increasing sales by 40%.
Achieved 90% customer satisfaction score based on feedback forms.
Analyzed and reported the most common and serious consumer complaints using
Excel spreadsheets.
CERTIFICATE & TRAINING
Jobberman Soft-Skills Certificate
August 2022
ALX-AFRICA Virtual Assistant
July 2022
EDUCATION:
2020 - 2024 | University of Port Harcourt | Nigeria.
Bachelor of Science - Plant Science and Biotechnology
LANGUAGE:
English - Fluent
German - Basic
