Chisom Wagbaranta

‎I'm a Customer Support & Operations professional with over 10 years of experience helping organisations deliver exceptional client experiences across healthcare, logistics, and e-commerce. I thrive in fast-paced, people-facing environments where clear communication, quick thinking, and genuine empathy make the difference between a frustrated customer and a loyal one.

‎My career has taken me across industries ,from coordinating patient support in an NHS-affiliated mental health setting, to supervising customer service teams in logistics, to managing hybrid e-commerce operations on platforms like Jumia and Konga. Each role has sharpened a different part of my skill set: patience and sensitivity from healthcare, structure and accountability from logistics, and adaptability and digital fluency from e-commerce. Together, they've made me a well-rounded professional who can handle volume without losing quality.

‎I'm comfortable working independently and across time zones, which makes me well-suited for remote and hybrid roles. In my most recent position, I managed over 20 daily inquiries alongside shift coordination, documentation, and cross-team escalations ,often with minimal oversight. I'm used to owning problems end-to-end, not just passing them along.

‎Beyond resolving tickets, I care about the systems behind the support. I've built process guides, designed workflow documentation, and introduced improvements that reduced recurring issues and made teams more efficient. I believe great customer support isn't just about answering questions ,it's about spotting the patterns behind those questions and fixing what keeps causing them.

‎I hold a B.Sc. in Computer Science & Information Technology, which gives me a technical foundation that sets me apart from most support professionals. I'm currently formalising that edge with a CompTIA A+ / Google IT Support certification, and I'm always looking for ways to grow , whether that's learning a new tool, refining a process, or deepening my understanding of the products I support.

‎I'm IELTS-certified with professional-level English proficiency, and I've worked comfortably in multicultural, international environments throughout my career.

‎What I bring to any team is simple: reliability, a calm head under pressure, genuine care for the people I'm supporting, and the operational mindset to make support run better over time.

‎I'm actively seeking remote or hybrid Customer Support Specialist roles where I can bring this experience to a team that values both people and process.