CHISOM UGWU | EXECUTIVE ASSISTANT
- Lagos, Nigeria | Portfolio|-| LinkedIn
PROFESSIONAL SUMMARY
Detail-oriented Executive Assistant with 3 years of experience providing remote administrative and customer
support. Skilled in scheduling, inbox management, and data entry, with a strong focus on accuracy and
responsiveness. Helped reduce response time by 40%, increased social media engagement by 25%, and
supported over 70 client and partner meetings.
CORE COMPETENCIES/SKILLS
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Administrative support & customer service
Inbox and calendar management
Appointment scheduling
Email communication & follow-ups
Data entry & lead tracking
Social media support
Document formatting & basic SOP writing
Online research & partner outreach
Project Management
Remote collaboration tools
Strong attention to detail & time management
RELEVANT EXPERIENCE
EXECUTIVE ASSISTANT
April 2024 - Till Date
Opatrip.com US LLC
● Collected and entered 100+ travel leads into Excel, keeping records 98% accurate for partner
outreach
● Coordinated 30+ Zoom calls with partners, reducing lead-to-meeting time by 40%
● Maintained Excel records with 98% accuracy, improving reporting and team coordination
● Uploaded and tracked 50+ partner listings, contributing to a 15% rise in booking referrals in Q1
VIRTUAL ASSISTANT
June 2023 - March 2024
Empower Her Remotely (EHR)
● Handled 200+ email and DM inquiries across Gmail, Tiktok and Instagram, improving response time
by 40%
● Scheduled 40+ onboarding calls using Google Calendar, leading to a smoother client experience and
fewer missed appointments
● Assisted with onboarding setup using Zapier to send welcome emails and links, reducing manual
admin time by 50%
● Scheduled social media posts via Buffer and helped draft captions, contributing to a 25% rise in
engagement
EDUCATION
Bachelor’s of Medical Laboratory Science (BMLS) |University of Nigeria, Nsukka
2019 - 2024
MedLab
CERTIFICATIONS AND COURSES
ALISON
• Executive Assistant Skills
HUBSPOT
• Email Marketing
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TOOLS
Microsoft Word --Microsoft Excel -Google Docs - Trello - MailChimp –Google Sheets –HubSpot –
Microsoft Teams- Airtable
Canva - Buffer – Zapier - Asana - Zoom – Notion – Calendly– Microsoft PowerPoint – Google Calendar
