Summary
As a customer service representative, I bring my unique blend of skills,
knowledge, and personality to the job. I have a passion for problemsolving and a knack for finding creative solutions. I'm not afraid to go
the extra mile to make a customer happy, and I have a positive attitude
that shines through in every interaction. With my skills and dedication,
know I can make a valuable contribution to your team.
Customer service representative
Duru Chisom Racheal
Contacts--Lekki Garden Estate, Lagos
state Nigeria.
Languages
- English
Technical Skills
- Knowledge of customer
service databases - Excellent
phone etiquette - Strong
written Communication skills Experience working in a call
center - Experience handling
challenging customer
interactions.
Soft Skills
- Communication skills,
flexibility and Adaptability,
problem-solving, teamwork,
creativity work ethic.
Work Experince
SALES ASSOCIATE
Richly Creative Limited, port Harcourt river state
08
2021-08 : 2023-
Organized Racks And Shelves To Maintain Store Visual Appearance
Engage Customers And Promote Specific Merchandise, Helped
Customers Locate Products And Checked Store System For Merchandise
At Other Sites, Answered Customer Question About Sizing Accessories
And Merchandise Care, Maintained Calm Demeanor And Professionally
Managed Issues In Busy High Stress Situations, Built Relationships With
Customers To Encourage Repeat Business, Delivered Energies Response
To Customer In Store And By Telephone Going Above And Beyond To
Serve Needs, Build Customer Loyalty And Retention By Delivering
Excellent Shopping Experience.
CUSTOMER SUPPORT REPRESENTATIVE
Continental hotel reservations service, Lagos Ikeja.
01
2018-06 : 2020-
Supported Customer Questions And Issues By Gathering Data Analyzing
Needs Evaluating Possible Resolution And Implementing Best Solutions,
Documented Customer Interactions In Computer System And Assisted
Cross Functionally With Billing And Technical Support To Deliver Hight
Quality Customer Services, Shared Strategic Insight With
Interdepartmental Teams Regarding Customer Experience And Services
Related Trends To Improve Service Delivery, Connected With Customers
To Address Questions And Resolve Issues Through Phone And Email,
Helped Streamline Repair Processes And Update Procedures For Support
Action Consistent, Responded To Customer Inquiring And Provided
Technical Assistance Over Phone Or In Person, Generated Report To
Track Performance And Analyze Trends.
Educations
SOCIAL SCIENCE
National open university of Nigeria
2016-02 : 2020-03
B.sc Criminology And Security Studies
IT SKILLS
Digital Witch IT Support Training
2023-08 : 2023-10
IT Skills That Enable One Work Remotely Through Various Tools And
CRM Software.
Courses
CUSTOMER
SERVICE
FUNDAMENTAL
LinkedIn
COMMUNICATION
SKILLS
Mindluster
CUSTOMER
SERVICES:
PROBLEM-SOLVING
AND
TROUBLESHOOTING
LinkedIn
Interests
READING, MAKING NEW FRIENDS, SWIMMING.
