Chisom Prisca Nwanyanwu

Chisom Nwanyanwu PROFESSIONAL SUMMARY Customer Experience and Operations professional with 8+ years of experience supporting customer service delivery, retail operations, and order fulfillment in fast-paced environments. Skilled in multi-channel customer support (WhatsApp, phone, email), order processing, logistics coordination, and CRM tools. Proven ability to improve operational workflows, resolve customer issues efficiently, and support revenue growth while collaborating across sales, logistics, and operations teams. Seeking remote Customer Support, Operations Support, or Virtual Assistant roles where strong communication and operational coordination are essential. CORE SKILLS Customer Support & Client Relations • Order Fulfillment & Logistics Coordination • CRM & Helpdesk Tools (HubSpot, Slack) • Complaint Resolution & Customer Retention • Retail Operations Management • Inventory & Stock Management • Administrative & Business Support • Sales Support & Lead Follow-up • Google Workspace • Microsoft Teams • Slack PROFESSIONAL EXPERIENCE Order Fulfillment Specialist — Mara Cruiz Limited | Lagos | Feb 2026 – Present • Manage end-to-end order fulfillment ensuring accurate order verification, packaging, and timely delivery. • Coordinate order processing between sales, logistics, and warehouse teams to maintain smooth order flow. • Communicate with customers to confirm order details, provide updates, and resolve delivery issues. • Monitor shipment tracking and proactively address delays to maintain customer satisfaction. • Maintain fulfillment documentation and support improvements in order processing workflows. Business Support / Personal Assistant — Deenik Fashion | Lagos | Jul 2025 – Nov 2025 • Developed SOPs, operational workflows, and customer service guides improving process consistency across Lagos and Abuja branches. • Managed customer inquiries across WhatsApp, phone, and in-store channels. • Coordinated order fulfillment and logistics ensuring accurate processing and delivery. • Reduced stock-out incidents by 15% through improved stock monitoring and coordination. • Prepared meeting summaries, follow-up actions, and monthly expense reports for management. Customer Experience Specialist — Cakes and Cream | Lagos | Mar 2025 – Jun 2025 • Provided daily support for 20+ customers handling inquiries, complaints, and order processing. • Coordinated with production and dispatch teams to ensure timely order preparation and delivery. • Reduced complaint resolution time by 20% through proactive follow-ups and improved internal communication. • Contributed to workflow improvements that enhanced customer response time. Retail Operations Manager — Atreos Retail Platform (Bokku Mart) | Lagos | Mar 2024 – Jan 2025 • Launched and managed a new retail outlet contributing to a 20% increase in monthly revenue. • Led a team of 20 employees improving efficiency by 10% through coaching and performance monitoring. • Reduced operational costs by 8% through vendor negotiations and process improvements. • Improved inventory tracking systems reducing stock variances by 7%. Assistant Retail Operations Manager — Atreos Retail Platform (Bokku Mart) | Lagos | Sep 2023 – Mar 2024 • Supported daily retail operations including inventory supervision, merchandising, and staff scheduling. • Contributed to 12% monthly revenue growth through sales campaigns and promotions. • Supervised and trained 14 staff members on operational procedures and customer service standards. Assistant Sales Manager — David-Wej | Lagos | Sep 2022 – Sep 2023 • Led sales initiatives improving store revenue and customer engagement. • Recruited and trained retail staff to strengthen sales performance and service quality. • Managed inventory controls and store operations to support profitability. EARLIER CAREER Sales Associate — David-Wej, Lagos Sales Associate — St Michael Pharmaceuticals Ltd, Lagos English Language Tutor (NYSC) — Isale-Eko Senior Grammar School, Lagos Content Development & Management Intern — Absolute PR, Lagos EDUCATION B.Sc. Mass Communication — Redeemer’s University, Osun State, Nigeria CERTIFICATIONS Virtual Assistance Certificate — ALX (2025) Customer Service & CRM Training — AQ Skill (2025) Retail Management: Merchandising, Sales & Customer Communications — Alison (2023) TOOLS & PLATFORMS HubSpot • Slack • Google Workspace • Microsoft Teams