Chisom Ihedioha

CHISOM BLESSING IHEDIOHA Inside Sales Representative | Customer Support | CRM & Sales Operations Remote (GMT+1) PROFESSIONAL SUMMARY Customer-focused Inside Sales and Customer Support professional with 3+ years of experience in sales support, outbound outreach, CRM management, and client onboarding. Skilled in handling inbound and outbound customer interactions, identifying customer needs, guiding users through online platforms, and resolving issues through basic troubleshooting. Experienced with strong communication, documentation, and relationship-building skills. CORE SKILLS ●​ Inbound & Outbound Customer Calls ●​ Inside Sales & Upselling ●​ Customer Needs Assessment ●​ Customer Onboarding & Account Setup ●​ Basic Technical Troubleshooting ●​ CRM Documentation & Sales Tracking ●​ Customer Retention & Relationship Management ●​ Problem Solving & Conflict Resolution TOOLS HubSpot | Apollo.io | Freshworks | Zendesk | Google Workspace | Microsoft Office | Excel (Sales Tracking & Reporting) | Zoom | Calendly | Asana | Zapier | Make.com | Canva PROFESSIONAL EXPERIENCE Business & Customer Support Officer Sineli Telecommunications Sept 2025 – Present ●​ Conduct outbound outreach to prospective partners through calls, email, and LinkedIn to generate sales opportunities. ●​ Manage and update CRM with 100+ leads, documenting interactions, follow-ups, and pipeline progress. ●​ Assist prospects with onboarding processes and provide guidance on company services and solutions. ●​ Track sales performance and conversions using Excel dashboards and CRM reporting tools. ●​ Coordinate meetings between potential partners and company executives to support sales growth. Customer Success & CRM Analyst Bright Consult Jan 2025 – Oct 2025 ●​ Responded to inbound customer inquiries and provided support through email and phone communication. ●​ Assisted customers with account setup, service inquiries, and issue resolution. ●​ Documented customer interactions in CRM systems to maintain accurate records. ●​ Monitored response times and service metrics to improve customer satisfaction. ●​ Maintained 90%+ customer satisfaction through prompt and solution-oriented support. Customer & Sales Representative Roots Restaurant & Cafe May 2025 – March 2024 ●​ Handled high-volume customer interactions, taking orders and resolving complaints in a fast-paced environment. ●​ Provided excellent customer service, ensuring positive dining experiences and repeat patronage. ●​ Processed payments and maintained accurate sales records. ●​ Collaborated with team members to ensure efficient service delivery. ●​ Demonstrated strong communication, patience, and problem-solving skills when dealing with diverse customers. Customer & Sales Representative Chinez Integrated Services Ltd Nov 2021 – Feb 2023 ●​ Supported sales operations by maintaining customer and vendor records in internal databases. ●​ Assisted with customer inquiries, follow-ups, and service coordination. ●​ Handled administrative documentation related to customer onboarding and service requests. ●​ Coordinated communication between internal teams and clients to resolve service issues efficiently. EDUCATION Abia State University, Uturu Bachelor of Education (B.Ed.), English Education — 2020 CERTIFICATIONS Virtual Assistant & Client Success — Digital Witch IT Support Community Administrative Support — Alison AI Automation — TS Academy