Chisom Ifediba

I'm a Customer Service Representative/Virtual Assistant set to satisfy customers' needs above and beyond with the knowledge and experience garnered from previous works, reviewing customers’ feedback, concerns, and complaints and providing appropriate solutions and alternatives and follow-up to ensure resolution. In other words, I'm enthusiastic about building a career that is result-oriented and efficient and passionately proffer global leading solutions geared towards achieving organizational goals and boosting its image through personal and teamwork.

1. I'm experienced in using CRM tools like HubSpot, Zendesk, Slack, Trello, Microsoft Teams, etc.

2. I prioritize my customers' satisfaction and resolve theirs consigns in the shortest possible time frame.

3. I request honest feedback from customers to enable the organization to mend any loopholes in the services being rendered.

4. I'm particularly about the growth of my organization and ensure maximum input on my own and with the team.