Chisom Chinakwe
Address: Flat 4 Androvan Court Hollybush Road, CF23 6TF
Contact: +(44)-
Email:-LinkedIn: https://linkedin.com/in/chisom-chinakwe-1b590a168
Certified Technical Product Manager with a passion for bridging the gap between technology and
business. To work in an organization where there are challenging opportunities, professional
development and career advancement, strive for excellence through hard work and team spirit that
will move a dynamic institution forward by achieving its aims and objectives.
EDUCATION
Bangor University
Master of science, Advanced Computer Science
North Wales, UK
Jan . 2025 - Present
Michael Okpara University of Agriculture
Umuahia, Nigeria
Bachelor of science, Computer Science
Sept 2014 – Oct 2018
Second Class Upper -division CGPA 4.46/5.0
Thesis: An expert system on Glaucoma detection and Prevention
WORK EXPERIENCE
DriveMe Mobility Limited
Head of Customer Experience and Innovation
Lagos,Nigeria
Nov. 2024 - Jan 2025
Oversee and manage the Customer Experience, Marketing, and Product teams.
Establish and monitor team KPIs to ensure optimal performance.
Developed and implement strategies to enhance customer satisfaction and retention.
Introduced use of technology to innovate customer support processes and solutions.
Increased mobile and website transactions from 25% to 50% for all online requests.
Ensure the product and development team improved services and meets delivery timelines.
Established new standard of operation and flow for marketing and customer support team.
Ensure marketing strategies align with customer needs and company objectives.
Collaborate with the Internal Operations and other teams to ensure seamless operations.
Project managed and documented new product from ideation to development .
DriveMe Mobility Limited
Product Manager
Lagos,Nigeria
May 2023- Nov .2024
Conducted in-depth market research to identify customer needs, trends, and competitor
landscape. Analyzed data to inform product strategy and feature prioritization
Implemented product features based on feedback from internal and external product users
Increased user acquisition by 75% through product marketing
Analyzed product performance metrics to identify opportunities for optimization and
growth.
Worked closely with engineering, customer success and onboarding team to ensure
successful product engagement and users’ satisfaction.
Contributed to the creation and maintenance of product roadmaps.
Assisted in managing product development projects, tracking progress, and ensuring
timely delivery.
Systematized drivers onboarding, profile generation, and guarantors form in one
platform.
Designed and documented product modifications/updates flow architecture
Conducted weekly Tech meeting and reporting’s.
Anthill Studios
3D Animator
Lagos Nigeria.
Sept 2020 – May 2022
Creating animation and graphics with the aid of computer illustrations and software
programs.
Spending time researching the project to get ideas for animation.
Creating a working model of scenes to be animated in movies and television. This
process is called storyboarding.
Receiving feedback from clients and the rest of the design staff and incorporating the
responses into project edits
Evergreen Hotel,
Supervisor
Umuahia,Nigeria
Dec 2018 – July 2019
Ensure Guest Records, keys, and access cards are properly maintained and
secured at the hospitality desks.
Ensure inventory and supplies are well stocked and documented
Conduct assignments from a customer service perspective.
Document any problems using an Incident Report.
VOLUNTEERING EXPERIENCE
IBRID Solutions
Digital Marketing Executive
Lagos, Nigeria
March 2024 – June 2024
Executed digital strategy for brands, while also outperforming competition in all engagement
metrics
Edit and proofread written pieces before publication
Conduct keyword research and use SEO guidelines to optimize content
Collaborated with team members to meet monthly goals
Promote content on social networks and monitor engagement (e.g. comments and shares) identify
customers’ needs and proffer solutions
Proline Media Agency
Marketing assistant
Benin,Nigeria
21st Century educators international conference,
June 2023 – August 2023
PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS
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Soft Skills Training via Jobberman, Nigeria
Financial literacy via Jobberman, Nigeria
Product Management via Women in Tech. Nigeria
Digital Marketing and Content Creation via Side Hustle Internship
Product Management Great Learning Academy
SKILLS
Technical Skills: Notion, Jira, Trello, whimsical, Python, Miro, Figma, Autodesk Maya,
Blender, Microsoft PowerPoint, Microsoft Excel and Word
Research Skills: Product Lifecycle Management, Market research and Competitive
Analysis, User-Centered Design Principles, Prioritization of user needs and Design
thinking, Agile/Scrum Methodology, Product requirement documentation, Product
marketing
Soft Skills: Intuitive problem solver, Leader focused, diligent team player, Strong
analytical ability, Strategic planning, Eagerness to learn, Integrity and attentive to details.
CONFERENCES AND SEMINARS ATTENDED
International Women’s Day, “Inspiring Inclusion”. Women in Tech Nigeria, Lagos.
https://women-in-tech.org/ng
API Conf’24, “Elevating API Literacy”. API conference, Lagos, Nigeria. https://apiconf.net
SmartEco’24, “International conference on Technological Solutions for Smart Economy”.
Nigeria computer Society, Port Harcourt. https://www.ncs.org.ng
April, 2024
July, 2024
August, 2024
