Chisom Favour Nwachukwu

CHISOM FAVOUR NWACHUKWU Enugu State, Nigeria --Linkeldn Profile SUMMARY ● Dedicated and results-driven virtual assistant with over 3 years of experience in delivering exceptional support in fast-paced virtual environments. Renowned for a proactive approach and effective communication, I consistently adapt to meet client needs while following established procedures to exceed expectations. ● I have a proven track record in maintaining confidentiality and managing sensitive information, ensuring trust and reliability in all interactions. My strategic thinking and technical skills drive innovative solutions that enhance project delivery and client satisfaction. ● I focus on building strong relationships through top-notch client support and problem-solving, fostering customer loyalty, and contributing to business growth. My commitment to precision and efficiency enables me to manage projects effectively, ensuring they are completed on time and to the highest standards. ● With a passion for supporting others and a keen eye for detail, I am excited to bring my skills to a dynamic team where I can continue to make a positive impact. EDUCATION University of Nigeria, Nsukka - Enugu, Nigeria, BA, History and International Studies September 2019 - March 2024 WORK EXPERIENCE ● ● ● ● ● ● ● ● ● ● ● ● ● Customer Support Representative August 2021 - July 2024 Buggi Fashions - Enugu, Enugu State Greets and assists customers upon entry, providing a high-level personalised service in product selection, fitting, and styling to enhance customer satisfaction and loyalty. Builds rapport with customers to understand their preferences and needs closely, leading to more targeted and appreciated service delivery. Manages customer transactions, including order placement, payment processing, and coordination of timely deliveries. Implements an efficient customer contact management system, reducing data discrepancies by 20% and improving customer response time. Provides outstanding assistance to over 1200 customers over the years, contributing to a 25% increase in positive customer reviews through a customer-centred service approach. Manages outsourcing products to online customers, ensuring efficient order fulfilment and customer satisfaction. Plays a key role in complaint resolution by collaborating with various departments, which decreased escalated customer complaints by 10%. Executive Assistant February 2020 - December 2022 Special Adviser to the Governor on Youth Development - Enugu, Enugu State Scheduled and managed appointments, ensuring efficient use of time and resources. Made travel arrangements and bookings for both business trips and personal vacations, prioritizing cost-effectiveness and convenience. Organized and coordinated meetings and events, facilitating seamless communication and collaboration. Communicated effectively through calls and texts, fostering strong relationships and prompt responses. Managed email correspondence, ensuring timely and organized communication. Prepared and organized documents, reports, and presentations, maintaining clarity and professionalism. ● Conducted thorough research and gathered information for various projects on youth development, supporting informed decision-making. ● Handled administrative tasks, including data entry, bookkeeping, budgeting, and record-keeping, contributing to operational efficiency. ● Screened and managed incoming and outgoing correspondence, ensuring important communications were prioritized. ● ● ● ● ● ● ● ● Social Media Manager September 2024 - Present SkilledUp Life - United Kingdom (Remote) Develop and implement social media strategies to promote the company’s mission, events, and initiatives. Create and curate engaging content for social media channels, including text posts, images, videos, and infographics. Monitor and respond to comments, messages, and inquiries on social media platforms in a timely and professional manner. Collaborate with team members to plan and execute social media campaigns. Analyze social media metrics and insights to measure the effectiveness of campaigns and make data-driven decisions for optimization. Stay up to date with the latest trends and best practices in social media marketing and recommend innovative strategies to reach our target audience. Assist in the development of social media policies and guidelines to maintain brand consistency and protect the company’s reputation. Provide regular reports and updates on social media performance to the management team. SKILLS ● Excellent Written and Verbal Communication ● Customer Relationship Management ● CRM Proficiency (Hubspot, Zendesk, Freshdesk, Intercom) ● Project management tools (Asana, Trello, ClickUp, Monday.com, Notion) ● Strong Organizational and Time Management Skills ● Ability to Multitask and Prioritize in Fast-paced Environments ● Handling Confidential Information with Discretion ● Problem-Solving Mindset with Attention to Detail ● Workflow Automation ● Proficient in Google Workspace and Microsoft Office Suite CERTIFICATIONS ALX ● Virtual Assistant DIGITAL WITCH TRAINING ● Customer Support ● Tech Sales COURSERA ● Customer Relationship Management ● Digital Marketing ALISON ● Customer Service LANGUAGE Igbo - Native English - Fluent