Chisom Ezukwuoke

EZUKWUOKE CHISOM QUEENDALINE Virtual Assistant Lagos State, Nigeria Virtual Assistant with 4+ years of experience supporting entrepreneurs and executives by managing complex calendars across time zones, drafting professional correspondence, and preparing reports and presentations. Skilled in tracking tasks, coordinating deadlines, and organizing digital files to ensure seamless operations. Proactive and solutions-oriented, with a track record of improving inbox response times by 40%, reducing project delays by 25%, and saving clients 10+ hours monthly through efficient scheduling and travel coordination. Strong communicator with expertise in Google Workspace, Microsoft Office, and productivity tools including Trello, Asana, and Notion. CORE SKILLS ●​ Calendar and Email Management ●​ Data Entry and Record-Keeping ●​ Project Management and Coordination ●​ CRM and Database Management ●​ Social Media Content Scheduling ●​ Document Preparation and Editing ●​ Market Research and Report Generation ●​ Process Automation and Workflow Optimization ●​ Travel Planning and Itinerary Management ●​ Communication and Interpersonal Skills ●​ Task Prioritization and Time Management ●​ Customer Service and Relationship Building PROFESSIONAL EXPERIENCE NORTHSPARK ​ ​ ​ ​ Virtual Assistant ​ January 2025 - May 2025 ​ ​ ​ ​ ​ ​ ​ ​ ●​ Maintained digital records and spreadsheets with 99% accuracy, boosting database efficiency. ●​ Organized digital files and client data, maintaining 100% accuracy and accessibility for the team. ●​ Drafted professional client emails, internal updates, and project memos, improving response clarity and consistency. DR EMESOBUM, NEVADA, UNITED STATES ​ ​ ​ ​ ​ ​ Virtual Assistant ​ ​ ​ ​ September 2023 - December 2024 ​ ​ ​ ●​ Managed complex calendars across multiple time zones, scheduling 40+ meetings with 100% on-time delivery. ●​ Maintained digital records and spreadsheets with 99% accuracy, boosting database efficiency. ●​ Managed 250+ emails weekly, improving inbox response times by 40%. ●​ Provided proactive administrative support by resolving small issues before escalation, keeping operations smooth. DJ KENDRICK ​ ​ ​ Executive Assistant June 2021 - Sep 2024 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ●​ Produced reports and presentations that enhanced client decision-making by 30%. ●​ Coordinated travel logistics (flights, accommodations, itineraries), saving clients 10+ hours monthly. ●​ Prepared and delivered reports and updates that supported 100% on-time project completion. ●​ Proactively solved scheduling and workflow issues before escalation, ensuring uninterrupted client service. ●​ Coordinated with external partners and vendors to streamline client service delivery. EDUCATION Enugu State University of Science and Technology Bachelor of Medical Laboratory Science (BMLS) CERTIFICATIONS ●​ Virtual Assistant Training, ALX ●​ ICT Solutions For Africa (AFRIHUB) ●​ AI Career Essentials (AiCE), ALX TOOLS Microsoft Word, Microsoft Excel, Zendesk, Livechat, Trello, MailChimp, Buffer, Hootsuite, HubSpot, Microsoft Teams, Airtable, Canva, StoryChief, Socialbee, Zoho CRM, Asana, Zoom, Notion, SurveyMonkey, Calendly