CHISOM DEBORAH ODIKPO
SALES REPRESENTATIVE / CUSTOMER SERVICE
CONTACT--
PROFILE
High performing Tele communicator with over 4 years of proven
experience and High success. Committed to surpassing customer
expectations, accelerating organizational growth, and flourishing in a
fast-paced environment. Skilled in telecommunication, time
management, conflict resolution, active listening, and problem
solving. Passionate about lifelong learning and personal development.
SKILLS
EXPERIENCE
◦
PRINTWAY LIMITED: CUSTOMER SERVICE
EFFECTIVE
COMMUNICATION
◦
BUILDING CUSTOMER
TRUST AND LOYALTY
◦
TELECOMUNICATION
◦
CUSTOMER SATISFACTION
◦
ACTIVE LISTENING
◦
LEADERSHIP
◦
DATA ENTRY AND
MAINTENANCE
◦
MICROSOFT OFFICE (MS
WORD, POWERPOINT,
EXCEL)
◦
ATTENTION TO DETAILS
-
• Redirected phone calls to the appropriate department and take
down messages.
• Accepted all letters and packages and distribute them to their
appropriate departments.
• Monitored, organized, and forwarded emails.
• Tracked and ordered office equipment and supplies.
• Maintained records and files.
• Maintained a positive, empathetic, and professional attitude toward
customers always.
• Responded promptly to customer inquiries.
• Communicated with customers through various channels.
• Acknowledged and resolving customer complaints.
• Processed orders, forms, applications, and requests.
• Kept records of customer interactions, transactions, comments, and
complaints.
• Communicated and coordinated with colleagues as necessary.
EDUCATION
• Ensured customer satisfaction and provide professional customer
support
CMEDIA 360: SALES REPRESENTATIVE
-
BA English Language 2018
National Open University of Nigeria
Presented, promoted, and sold products/services to existing and
prospective customers.
• Performed cost-benefit and needs analysis of existing/potential
customers to meet their needs.
• Established, developed, and maintained positive business and
customer relationships.
• Reached out to customer leads through cold calling.
• Expedited the resolution of customer problems and complaints to
maximize satisfaction.
• Coordinated sales effort with team members and other
departments.
• Continuously improved through feedback
• Achieved agreed upon sales targets and outcomes within schedule.
TRAINING COURSES AND CERTIFICATIONS
• Security + , Networking
• Diploma in Microsoft Office/ Graphics design - IPMC College of
Technology Accra Ghana.
• Human Resource Management - Dexter & Heros
• Public Speaking and Presentation- Dexter and Heroes
