Chisom Cynthia Agunwa

Hi, I'm Chisom, and I am a highly motivated and passionate customer service professional seeking a challenging role where I can leverage my extensive experience in daily customer interaction through chat, text, phone, and email. I have a post-graduate diploma in peace studies and conflict resolution which enhances my ability to resolve issues, foster collaboration and maintain customer satisfaction

I possess a natural talent for building rapport and understanding customer needs. I excel at actively listening to pain points, requests, and issues encountered with our products or services. By meeting clients on common ground and employing empathetic communication, I consistently resolve problems and cultivate positive customer experiences.

Beyond my customer service expertise, I also thrive in sales environments. My ability to identify customer needs and utilize my product knowledge effectively allows me to successfully up-sell and cross-sell additional products.

Furthermore, I bring a strong understanding of social media platforms and their diverse audiences. As a social media manager, I have a proven track record of managing sales and customer interactions across various platforms, while also creating engaging content that resonates with distinct demographics.