Chisom Annabel Okeke

CHISOM ANNABEL OKEKE- Female Abuja, FCT Nigeria - CAREER OBJECTIVE To harness my mul faceted professional background, comprising 2 years of customer service, 1 year in accoun ng, 3 years in sales, and 2 years of leadership. I aspire to excel in a role that capitalizes on my strong leadership skill, interpersonal skills, financial acumen, and sales exper se. With a focus on teamwork and results, I'm commi ed to contribu ng to an organiza on's success while advancing my own career in a challenging and dynamic environment. SKILLS Customer Service Phone Etiquette Communication Writing Data Entry Microsoft Office Copywriting Public Speaking Ghostwriting Direct Selling Content Creation EXPERIENCES AND ACHIEVEMENT Sales and Service Process Manager – (Remote) - Nov. 2021 – Oct. 2023 SOMLY - Abuja, Nigeria Award and Reorganiza on: Best Employee JOB RESPONSIBILITIES  Team Leadership: Managing and leading both sales, and customer service teams; providing guidance, motivation, and support for client.  Sales Strategy: Developing and implementing sales/registration strategies to achieve revenue targets and business goals.  Lead Generation and Brand Influencing  Customer Service Strategy: Developing and implementing customer service strategies to enhance customer satisfaction and retention.  Customer Support Process Management: Ensuring efficient customer support processes, including issue resolution and service delivery.  Market Analysis: Conducting market research and analysis to identify opportunities and threats for both sales and service.  Budget Management: Managing the budget for both sales and service departments, including expenses, incentives, and resources.  Sales Closing and Negotiation CLIENT MANAGEMENT/CUSTOMER SERVICE MANAGER– Nov. 2020 – Dec. 2022 Alliance Global - Abuja, Nigeria Achievements: Boosted Revenue by 13.8%, Boosted Client reten on by 18% JOB RESPONSIBILITIES      Regular Training and performance appraisal for new business partners, and employees. Customer Interaction: Interacting with customers via phone (inbound and outbound), email, chat, or in person to address inquiries, concerns, or complaints. Product/Service Knowledge Presentations: Demonstrating expertise in the company's products or services to provide accurate information and recommendations to customers. Inter-state Lead Generation: Generating potential business leads/prospects from different states within Nigeria. Order Processing: Assisting customers with placing orders, tracking deliveries, and processing returns.      Technical Support: Providing technical assistance to customers who have issues with products or services. Billing and Payments: Handling billing inquiries, processing payments, and addressing billing discrepancies. Up-selling and Cross-selling: Identifying opportunities to recommend additional products or services to customers. Feedback Collection: Gathering feedback from customers and relaying this information to the appropriate departments within the company. Quality Assurance: Monitoring and improving the quality of customer service interactions through feedback and performance evaluation. ACCOUNTANT – Jan. 2020 – Oct. 2020 Trefoil Networks - Abuja, Nigeria JOB RESPONSIBILITIES  Financial Reporting: Preparing, analyzing, and presenting financial statements and reports to stakeholders.  Financial Analysis: Analyzing financial data to identify trends, variances, and areas for improvement.  Bookkeeping: Maintaining accurate records of financial transactions, including accounts payable and accounts receivable.  Budgeting and Forecasting: Creating and managing budgets and financial forecasts to guide business decisions.  Audit Support: Assisting with internal and external audits, providing documentation and explanations as needed.  Financial Planning: Offering financial guidance and recommendations to help the organization achieve its financial goals.  Cost Management: Monitoring and controlling costs to enhance profitability and efficiency.  Risk Assessment: Identifying financial risks and developing strategies to mitigate them VOLUNTEERING ACTIVITIES CONTENT CREATOR AT ASPIRE GLOBAL (Jan - Aug2019) Job Responsibilities  Content Creation (Video and written content): Writing articles, blog posts, scripts, creating videos, infographics, and other media.  Content Promotion: Sharing and promoting content on various platforms, including social media and email marketing.  Audience Engagement: Responding to comments, messages, and interacting with the audience to build community and relationships.  Social Media Management: Managing and curating content on social media platforms to engage with the audience. FREELANCE CONTENT WRITER AT TODAY’S HEROES MAGAZINE (March2019) https://todaysheroes.com.ng/how-to-be-a-person-of-value/ Job Responsibilities  Content Creation: Writing articles, blog posts, web content, social media posts, product descriptions for clients.  Research: Conducting thorough research on topics to ensure accuracy and relevance in content creation. RESEARCH AND GHOST WRITER AT WORLD SCHOLARSHIP FORUM (Feb - March 2019) Member and Reviewer at the Luminary Book Club. EDUCATION & CERTIFICATIONS  University of Benin (B.Sc. Accountancy) – 2018  National Youth Service Corps 2020  SSCE: Holy Rosary College, Enugu.  FSLC: Mount Olives Primary School, Delta State. REFREES Available on Request