Chisom Ajaegbu

CHISOM AJAEGBU CUSTOMER SERVICE REPRESENTATIVE | ADMINISTRATIVE ASSISTANT Enugu State, Nigeria. |-| (- PROFESSIONAL SUMMARY A result-driven self-starter with a background in customer service and general administrative roles, with a proven track record of delivering top-notch support through effective communication and strong organizational skills. Skilled in a wide range of administrative tasks, which includes but not limited to appointment scheduling, email management, file management and data entry. Fluency in Microsoft Office Suite, Google Workspace and remote work tools softwares such as; Trello, Monday.com, Zoom, Slack, Skype. With a tested expertise of working independently, I bring a strong attention-to-detail, excellent problem-solving skills and a commitment to achieving high-quality results. SKILLS Customer Service Organizational Effective Communication TOOLS: Collaboration and Teamwork Proactive and self-motivated Adaptability Leadership Skills Time Management Skills Problem-Solving Detailed-Oriented Microsoft Office Suite | Google Workspace | Trello | Monday.com | Zoom | Slack EXPERIENCE: Customer Service Representative February 2022 - January 2024 S.C.O.A MOTORS ENTERPRISES, ENUGU STATE, NIGERIA. Provided exceptional customer service through active listening, and effective interpersonal skills, resulting in 80% customer retention and 95% outstanding customer service rating. Built and maintained strong relationships with travellers, ensuring smooth ticketing processing and fostering a positive reputation for the company. Demonstrated meticulous record-keeping skills, achieving 100% accuracy in managing company emails, booking appointments and maintaining accounts. Ensured a 100% file management and document retention by maintaining and tracking important documents, supporting compliance and organizational efficiency. November 2020 - January 2022 Administrative Assistant OKECHUKWU BELLO & CO CHAMBERS, ENUGU STATE, NIGERIA. Maintained a stable calendar management system, leading to a 20% increase in firm efficiency. Prepared and filed paperwork for court proceedings with 00% accuracy, reducing clerical errors by 30%. Managed 10 different emails daily for the legal tem, fostering excellent communication and collaboration. Prepared deed of assignments for property acquisition with 100% compliance with legal term. VOLUNTEERING SUPERVISOR January 2018 - January 2022 ENUGU CLEAN TEAM PROJECT (ECTP) Played a crucial role in achieving a 30% reduction in litter in the city of Enugu. Collaborated with the team to drive significant environmental impact and improve community cleanliness. Conducted fieldwork, engaging with the workers and promoting environmental awareness. Worked effectively with the team to achieve project goals and objectives. VOLUNTEER January 2017 - November 2017 PURPLE FOUNDATION, SOUTH-EAST ZONE, ENUGU STATE CHAPTER. Contributed to a successful campaign promoting gender equality and women empowerment in SouthEast Nigeria, in collaboration with United Nations Coordinators. Achieved a 20% increase in community participation and a 25% decrease in gender-based violence reports. Collaborated with a team of coordinators to develop and implement campaign strategies. Organized community events, workshops, and awareness programs to promote gender equality and women empowerment. ACADEMIC ACHIEVEMENTS Successfully completed a research project on advertising, executing a campaign for cadbury products that showcased market research and strategic planning skills. Contributed to the publication of the school’s 2019 annual magazine, highlighting writing, editing, and project management skills. Served as Desk Editor for the Print Journalism Student Association, demonstrating leadership and editorial skills. EDUCATION Institute of Management and Technology (IMT), Enugu State, Nigeria. Bachelor of Arts (B.A) Mass Communication INTERESTS I enjoy travelling and sight-seeing, reading, listening to music, keeping up-to-date with the latest trends on various social media platforms, researching and learning new ways to improve operational and organizational growth. April 2021