CHIRISH RAZON
GENERAL VIRTUAL ASSISTANT
PROFILE
Results-driven Operations Specialist and Customer Support with 5+ years of experience supporting ecommerce businesses, customer service, and backend operations. Skilled in managing high-volume order
workflows, multi-channel customer support, and administrative systems while also supporting recruitment,
onboarding, and team coordination.
Recognized for reliability, fast learning, and taking ownership of processes—ensuring tasks are executed
accurately, teams stay aligned, and operations run efficiently. Adept at streamlining workflows, reducing errors,
and supporting business growth in fast-paced remote environments.
PROFESSIONAL EXPERIENCE
General Virtual Assistant, Paragon Wholesale Jan 2023 to Mar 2026
New York City
Led end-to-end e-commerce operations, managing order processing, shipment tracking, and
returns/refunds while maintaining high accuracy and on-time fulfillment in a fast-paced, high-volume
environment.
Delivered multi-channel customer support, maintaining high satisfaction and consistent response times.
Supported recruitment and onboarding processes, assisting with interviews, coordinating new hires, and
managing onboarding documentation.
Oversaw team workflow and adherence to processes, ensuring tasks were completed correctly, on time,
and aligned with company standards.
Maintained and organized administrative systems, including contracts, records, and operational reports to
support business decisions.
Proactively identified gaps in workflows and followed up on tasks to improve turnaround time and reduce
delays.
Collaborated with fulfillment, support, and operations teams to resolve issues and maintain seamless dayto-day operations.
Trusted to handle both customer-facing and operational responsibilities independently, ensuring consistent
execution without supervision.
Customer Service Representative, iQor Sep 2020 to Nov 2022
Cavite, Philippines
Handled high-volume inbound and outbound calls for billing, payments, and account inquiries while
consistently meeting performance targets.
Resolved disputes and flagged fraudulent transactions while ensuring compliance with financial and data
privacy regulations.
Maintained accurate documentation of customer interactions to support quality assurance and reporting.
Escalated complex issues and coordinated with internal teams to ensure timely resolution and customer
retention.
EDUCATION
STI College Jun 2016 to Jun 2020
Bachelor of Science in Tourism Management
Focused study in hospitality and tourism operations with practical training in customer relations, event
planning, and service management—skills directly applicable to virtual assistance and client-facing roles.
Relevant coursework: Hospitality Operations, Customer Service Management, Event Planning, Marketing
for Tourism.
Transferable skills: client communication, reservations & booking processes, data entry, MS Office &
Google Workspace proficiency, attention to detail, and time management.
AREAS OF EXPERTISE
E-commerce Operations & Order Management
Customer Support & Retention Strategy
Administrative & Executive Support
Recruitment & Onboarding Coordination
Team Oversight & Process Compliance
CRM & Data Management
Workflow Optimization & Process Improvement
Email & Calendar Management
Cross-functional Coordination
Documentation & Reporting
TECHNICAL SKILLS
CRM: Zoho CRM (data management, reporting, task tracking)
Email Marketing: Mailchimp (campaign creation, segmentation, analytics)
E-commerce: WooCommerce (order processing, inventory management, refunds)
Shipping & Fulfillment: ShipStation (label creation, tracking, shipping optimization)
Customer Communication: LiveChat, WhatsApp, Email Support
Productivity & Collaboration: Google Workspace (Docs, Sheets, Drive, Calendar)
Scheduling: Calendly (appointment setting, coordination)
Project Management: Asana (task tracking, workflow organization)
