Chiratidzo Doro

Email - Address 68 DREW ROAD CHISIPITE Phone - Date of birth Apr 19, 1988 Nationality ZIMBABWEAN OBJECTIVE Chiratidzo Doro Desire to become a successful person and enthusiastically interested in utilizing my analytical and professional skills for worth conception in line with the development of the organization. Treasury Assistant EXPERIENCE Ruwa Zimbabwe 2021 - Present Harare Zimbabwe 2013 - 2021 Treasury Assistant- Cashier Bank Teller Prodairy Pvt Ltd Subsidiary of Probrands ZB Bank • Receiving and paying out cash to customers and staff • Processing customer financial transactions such as members. deposits withdrawals, international remittances, World remit, Mukuru. • Providing customers with a personalized and friendly and efficient cashiering service • Responsible for accurate and timely allocation of cash • Banking of large volumes of Cheques and cash daily • Preparing BACS and TT payments using the online banking system. • Reconciling petty cash • Exceeded sales targets by at least each quarter and received the high rating in customer service calls • Trained 5 employees on the computer system and customers service • Attended a customer service program yearly • Assisted in growing customer service base of 11 accounts a month to 132 in 5 months • Consistently met my short term and long term • Ensures that withholding tax is deducted for all targets payments to suppliers that do not have a valid ITF 263 • Post payments on a daily basis to the correct GL codes • Proactively participated in meetings and helped create new practices and provide superior customer • Managing statutory returns service through direct interactions with 30 or more • Assists in preparation of returns for PAYE, NSSA, customers daily NEC, ZIMDEF, WHT and Standard Levy • Supervised 5 employees in a shift and provided • Bank Reconciliations • Adhered to rules concerning uniform and cash register handling • Helped customers both in person and over the phone • Posting transaction into the correct GL accounts • Prepare cash flow forecasts in order to effectively identify cash flow gaps as and when necessary • Complied with the business policies as well as industrial and federal regulations regarding the handling of business finances • Identified areas that required improvement with regard to financial management to reduce wastage and improve profits valuable customer service • Handled incoming requests I regards to general inquiries, helping with online navigation, doing password resets. Helping clients who dont find digital applications intuitive to gain confidence in how to use them and understand their benefits. • Assist in effective management of client relationships and provide the highest quality customer service • Cross selling the banks products to assure customer retention. • Counselling with customers to determine financial needs • Assess the completeness and quality of initial Know Your Customer (KYC) documentation for new high risk customers to ensure that required enhanced due diligence efforts and documentation are in accordance with the applicable policies • Ensure that new clients are not under the OFAC, EU and UN sanctions list • Conduct Enhanced Due Diligence for high risk relationships such as PEP accounts. • Daily tasks included: handling transactions, processing deposits, withdrawals, money transfers and loan payments Harare Zimbabwe 2012 - 2013 Murewa Zimbabwe 2011 - 2012 Back Office Clerk Bookeeper ZB Bank Real Time Logistics • Gathering and processing research data. • Performing basic admin duties including printing, sending emails, and ordering office supplies. • Assisting and coordinating with the sales team. • Assisting the Front Office team. • Assisting with inventory control. • Recording day to day financial transactions and completing the posting process • Verifying that transactions are recorded in the correct day book, suppliers ledger, customer ledger and general ledger • Bringing the books to the trial balance stage • Organizing staff meetings and updating calendars. • Processing accounts receivable/payable and handle payroll in a timely manner • Processing company receipts, invoices, and bills. • Performed partial checks of the posting process • Assisting and supporting management. • • Managed a team of 5 bookkeeping staff • • Developed a new system for registering expense receipts saving the company over $15,000 per year • • Provided expert training on creating and managing financial spreadsheets internally • • Identified and resolved billing disputes effectively EDUCATION Bulawayo Zimbabwe 2007 - 2011 Degree in Banking ( Specializing in Finance and Investment Management)) National University of Science and Technology SKILLS • Teamwork • Problem-Solving • Sales • Customer service • Leadership • Attention to detail CERTIFICATIONS & COURSES LANGUAGES English Advanced Ndebele Advanced Shona Advanced Back Office Administration (Ledgers Course ) 2012 ZB Financial Holdings Cash Handling Certificate( Tellers Course) with ZB Financial HoldingsSelling Skills 2018 with ZB Financial Holdings Anti Money Laundering and terrorist Financing Aug 2020 with ZB Financial Holdings Supervisory Management Skills 2020 with ZB Financial Holdings SOFTWARE • Pastel Evolution • MS Word • MS Excel • MS Powerpoint