- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Ahmedabad, Gujarat, India
- Experience:
- 18 years
CHIRAG DILIP SHAH
Sr. Project & Program Manager
Contact: - | E-Mail:-Achievement-driven Senior IT Professional with rich & extensive IT business background
Targeting challenging assignments in Technical Solution Development | Solution Architecture | Project & Delivery Management
CORE COMPETENCIES
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IT Project & Delivery Management
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IT Applications Management
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Solution Architecture
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Product Design & Development
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Requirement Gathering & Analysis
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Business & Technical Analysis
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Design / Coding / Development
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IT Roadmap and Strategies
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Budget Planning & Cost Control
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Global Delivery Management
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Incident/Problem/Change Mgmt.
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Resource Management
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IT Governance, Risk & Compliance
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Agile/Sprint/Scrum Methodologies
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Vendor / Stakeholder Management
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Team Management & Leader
EDUCATION DETAILS
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Executive MBA (IT) from IIBMS in
2012 with First Class
MCA from Mumbai University in
2010
B.Sc. (IT) from Mumbai University in
2005 with First Class (75%)
PROFILE SUMMARY
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An accomplished Technical and Delivery Leader with 18+ years of extensive experience
1 year of onsite work experience in USA, short term exposure in South Africa
Have valid Australia Business visa.
Acting as Sr. Project / Delivery Manager; managing & delivering numerous Web & Desktop
Application Project Portfolio for Australia, South Africa, US & UAE clients with a team size
of 35+ members
Extensive experience in Development & Support Projects with different models like POD,
Fixed Price, T&M models.
Reviewing risk assessments, managing escalation requirements, contract review and
engaging with key stakeholders, both in business line and support services.
Expertise in:
E2E Solution Architecture, Product Lifecycle Management
Creation of BRD, RFP, SOW, POD Model
Relational Database Design entailing development and creation of database objects.
Reviewing architect products and checking for reliability, availability and scalability
Excels in: ASP.Net, C#, SQL, MVC, WCF, Angular, Web-API and RPA
Azure DevOps, TFS, SVN and VSS
Design & development of applications by using Microsoft.Net Technologies & .Net Core
Trained on Microsoft Dynamics CRM. Power Platform, Power Apps and Power Automate
Domain expertise includes Media & Entertainment, Community & Healthcare, Banking &
Finance & Recruitment
Highly effective in end-to-end Project & Delivery management with project initiation,
conceptual design, requirements’ definition, system / programming specifications &
documentation, quality assurance & control, postproduction support of proposed solutions
and services
Supported many products’ upgradation to next version, transitions, automations,
migrations & deployments in a Global Delivery Model
Client-centric, multi-functional expert: Capable of managing a large number of key clients;
successfully developed & delivered customizations to support complex business
requirements in a complex business environment
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CERTIFICATIONS
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Gen AI for Project Managers by PMI
Certified as Project Management
Professional (PMP) from PMI
Certified as Prince2 Foundation &
Practitioner from Axelos PeopleCert
Certified as Scrum Master from
Scrum Institute
Certified as RPA Foundation Course
from UiPath
IT SKILLS
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Project
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Languages
Known
Database
Tools
Domain
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Delivery & Project Management, Team Leading, Customer
Interaction
ASP.Net, C#, MVC, WCF, Angular, Web API, RPA, Microsoft
Dynamics CRM, Power Platform, Power Apps, Power Automate
SQL Server
MS DevOps, MS Azure, JIRA
Media, Entertainment, Community, Healthcare, BNFS, Logistics
NOTABLE ACCOMPLISHMENTS
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Successfully lead the development and delivery of the Atos Syntel’s biggest initiative X.0 in a short span of time; the project helped
the company to become a learning organization; received appreciation from MD, CEO, and other Senior Leadership
Spearheaded all assigned projects through aggressive project governance processes; developed relationships with business
stakeholders, clients & leadership teams; designing risks & contingency plans to balance project resources, schedules & scope
Awarded for excellent performance in Mediaware InfoTech
Received Synergy Value Award from Syntel DD and CEO
PROFESSIONAL EXPERIENCE
Oct’23- Present | ITC INFOTECH | Sr. Project / Program Manager
Oct’22 – Aug’23 | Ingram Micro SSC | Sr. Project Manager
Oct’18 – Oct’22| LTI Mindtree| Project Manager
Dec’09 – Oct’18 | Syntel Limited | Mumbai | Project Manager
Feb’08 – Nov’09 | Grey Matter India Pvt. Ltd. | Mumbai | Senior Software Engineer
Aug’05 – Jan’08 | Mediaware InfoTech Pvt. Ltd. | Mumbai | Software Engineer
Key Result Areas (Current):
• Directing entire facets of activities of Software Development Life Cycle (SDLC), Program Lifecycle Mgmt. and Project Operations
• Administering project set-up & scoping, effort & resource estimates, service delivery standards, change management, risk
management, monitoring, tracking, business objectives (revenue, profits, resource utilization, client satisfaction) for the client
accounts.
• Managing entire spectrum of SDLC & Agile entailing system & business analysis, impact analysis, requirement gathering, design
documents, development, functional / UAT testing, project delivery, Go-Live and post implementation support
• Guiding the team on day-to-day technical and solution architecture activities entailing:
Developing CR, BRD, RFP, SOW, POD model, PAT analysis and negotiations with customer
Creating prototype / POC, SoW, design, coding, business blueprinting, development & many more activities
Identifying a product requirement that includes business, user specific, security & performance requirements
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Discussions with UX, Design Team to come up with possible UI solution for identified business problems
Product demos for presenting the new/customer specific changes to clients and taking required sign-off
Resolving production issues of the products with key focus on optimizing software performance and scalability
Performing gap analysis and documenting the gap of the requirements and identifying how it impacts the product
• Assigning work to the team members, conducting annual performance reviews for team members; developing mechanisms for
resolving team conflicts, promoting positive team environment & teamwork spirit and resolving team issues
RECENT KEY PROJECTS
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Title: David Jones –Australia Project| Role: Sr. Program Manager | Technologies: IBM MQ & Admin
Managing a team of up to 35 members; directing entire facets of activities of Software Development Life Cycle (SDLC) & Project
Management Lifecycle of various prestigious projects for key accounts involving system analysis, requirement gathering, design,
development (coding), testing, delivery and post implementation support
Managing Technical and functional end to end
Transition management for each module
Organizing meetings with team members and client understanding the process
Assigning work to team members; managing documents are properly updated on-time.
Working on business objectives (revenue, profits, resource utilization, client satisfaction)
Cadence meeting with customer
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Title: ITAD – US based Project | Role: Sr. Project Manager | Technologies: ASP.NET, C#, Angular, Web API, SQL, Azure
Managing a team of up to 30 members; directing entire facets of activities of Software Development Life Cycle (SDLC) & Project
Management Lifecycle of various prestigious projects for key accounts involving system analysis, requirement gathering, design,
development (coding), testing, delivery and post implementation support
Managing billing, customer communication, Ramp up/ Ramp down team.
Eliminating risks, issues, and other impediments; reviewing SOW and plan resources ramp up/down, allocations and deliveries
Handling MS DevOps for maintaining tasks, management activities and release management to Azure
Organizing meetings with team members and client for Story Grooming, Sprint Planning, Daily Status Call and Sprint Demos across
the project completion; participating in Sprint ceremonies for grooming, look ahead, planning, common analysis, demo,
retrospective & root cause analysis.
Ensuring high-quality customer experience while adhering to the SLAs and work processes
Assigning work to team members; managing their performance, conducting one-on-one sessions & providing constructive
feedback to improve the efficiency for motivating high performance amongst team members
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Title: Compass - Saudi Arabia Project | Role: Techno-functional Sr. Project Manager | Technologies: C#, Angular, Web API, SQL, Azure,
Customer: Al-Rahji Bank- Banking Solution project
Managing a team of up to 25 members; directing entire facets of activities of Software Development Life Cycle (SDLC) & Project
Management Lifecycle of various prestigious projects for key accounts involving system analysis, requirement gathering, design,
development (coding), testing, delivery and post implementation support
Eliminating risks, issues, and other impediments; reviewing SOW and plan resources ramp up/down, allocations and deliveries
Handling MS DevOps for maintaining tasks, management activities and release management to Azure
Organizing meetings with team members and client for Story Grooming, Sprint Planning, Daily Status Call and Sprint Demos across
the project completion; participating in Sprint ceremonies for grooming, look ahead, planning, common analysis, demo,
retrospective & root cause analysis
Ensuring high-quality customer experience while adhering to the SLAs and work processes
Assigning work to team members; managing their performance, conducting one-on-one sessions & providing constructive
feedback to improve the efficiency for motivating high performance amongst team members
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Title: Humana (Healthcare) | Role: Project Manager - 1 Year Experience in USA | Technologies: ASP.Net, C#, WCF and SQL
Lead a team of 19 members; tracked the status of assigned projects diligently to ensure timely delivery
Managed business analysis, solution design, documentation, test planning, manual testing, test cases & software implementation
Collaborating directly with Clients, Business Units Lead, IT Operations Leads & other top-level stakeholders to discuss escalation
management strategy, mitigating risks & resolving technical evaluation issues
Acted as a SPOC for all customer inquiries and escalations
Developing and delivering team and organization training materials and workshops, building knowledge and skills to facilitate the
Agile transformation
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Title: Demand Management System - Web-based Application | Role: Project Manager | Technologies: ASP.Net, C# and SQL
Directed an 11 members’ team and worked as a SPOC for maintenance and production support for the applications
Designed and Implemented business layer, data access layer and front-end layer
Created and implemented requisite stored procedure, triggers, views, functions and other functionalities
Managed Quality Assurance & Code Release activities
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Title: Humana (NSure ICD 10) | Role: Project Leader | Technologies: ASP.Net, C#, AJAX Web Method and SQL
Worked with software development and testing team members to design and develop robust solutions to meet client
requirements for functionality, scalability and performance
Assessed client requirements and built product feature lists with customers and internal stakeholders
Reviewed project specifications and designed technology solutions that met or exceeded performance expectations
Evaluated and adopted new technologies to address changing industry needs
Proactively managed client correspondence and recorded tracking and communications
Other Old Projects
• Title: Claim Processing System (CPS) | Role: Senior Software Engineer | Technologies: Front End: ASP.NET, NHibernate, LINQ and
Backend: SQL Server
• Title: Bounce Life | Role: Senior Software Engineer | Technologies: Front End: ASP.NET, MVC and Backend: SQL Server
• Title: Outdoor Advertising Management | Role: Software Developer | Technologies: ASP.Net, C# and Backend: SQL Server
