Chirag Kumar Lohar

CURRICULUM VITAE CHIRAG KUMAR LOHAR IT Support Specialist / IT Technical Support Experienced 4+ Years in information Technology Support Specialist with a demonstrated history of working in the IT and Airline, Hospital Services Industry, Skills in Customer Service, Technical Support, Remote Support, Network Support, Data Entry, and IT Hardware & Software Application Support. Strong information technology professional with a bachelor’s degree focused in Bachelor of Computer Application from Mohan Lal Sukhadia University, Udaipur Rajasthan India.- +965 - +91 - Bnied Al-Gar, Kuwait 25th August 1994 Chiragpanchal1500 https://www.linkedin.com/in/chirag-kumar-lohar-b255821a6 Indian / Married PROFESSIONAL EXPERIENCE Sr. IT Support Specialist SITA INC B.V. (KUWAIT INT’L AIRPORT, FARWANIYA KUWAIT) Full time (September 2017 - Present) Responsibilities and Duties: • Perform onsite interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract and SLAs. • Provided technical support, including identifying problem incidents with their subsequent resolutions • To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services. • Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs). • Assisted company personnel with the desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding the basic operation of software and hardware, technical support, and quality standards. • • • • • Supervised and performed the installation of new IT network equipment and system software. Updated management on a regular basis through reports and presentations & via email. Service and maintenance Plotter, Heavy-duty printer, Laser printer, Photo Copier - ATB, BTP, BGR, and OKI printers. Monitored the network performance regularly to improve performance and functionality. Maintain the Self Check-in KIOSKs Machine, Airline Application Support and Hardware Support. IT Support Engineer BESHARA GROUP (MUBARAK Al-KABEER HOSPITAL, JABRIYA KUWAIT) Full time (June 2016 – July 2017) Responsibilities and Duties: - • Customers having an issue in HIS Software Application or PC hardware at first provide the support and replacement hardware. • Tested the IT Networking systems monitored the performance of network servers and maintained a firm’s computer systems. • Maintained company peripheral network devices regularly, including printers and scanners. • Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance. • • • Documented and maintained a supply of all required inventory. Made use of helpdesk systems to prioritize workload and update queries and calls. Planned and executed routine repairs and system upgrades. Desktop Support Engineer Kuwait Airways Corporation Headquarter, (KAC HQ, AL-DAJEEJ KUWAIT) Full time (March 2015 – July 2015) Responsibilities and Duties: • • • • • • Addressing user tickets regarding hardware, software and networking. Guide users with simple and Amadeus software, step-by-step instructions. Customize desktop applications to meet user needs. Fixing the New Desktop System and Laptop According to customer needs. Provide full Support Service to the customer according to the SLAs. Fixing All types of Printers and Maintenance work. Computer Data Entry IDEA CELLULAR LTD. (SHUBHAM GENREAL STORE, AUTHORIZED DISTRIBUTOR, OBRI, SAGWARA, INDIA) Full time (January 2008 – June 2008) Responsibilities and Duties: • • • • • • • • Entering Genuine Data in Company records according to the customer ID proof and location address. Research and obtain further information for incomplete documents. Generate reports, store completed work in designated locations, and perform backup operations. Scan documents and print files, when needed. Respond to queries for information and access relevant files. Making up-to-date Sim stock and coupon recharge and mobile balance recharge. Visiting Retail shops and providing services according to shop keeper requirements. Monthly turnover record showing to the Head office and sending the monthly progress report. CERTIFICATES • • • • • • • Google Digital Marketing (05/2020 – No Exp.) Microsoft Advertising Certified Professional (06/2020 – No Exp.) Google Ads Display Certification (06/2020 – 07/2021) Google Cloud Platform Certified (06/2020 – No Exp.) Software Testing Certification (07/2020 – No Exp.) Cloud Computing Core Concepts (05/2020 – No Exp.) Advanced Google Analytics (10/2020 – 10/2023) SKILLS Remote Support Proactive Help-Desk Ticketing Proficient Trouble-shooter Data Backup and Recovery HHTs Configuration Familiar with all OS Customer Service Quality Focused DB Management Airline Package Import and Export EDUCATION BACKGROUND Bachelor of Computer Applications (BCA) BHUPAL NOBLES POSTGRADUATE COLLEGE UDAIPUR, RAJASTHAN, INDIA MOHANLAL SUKHADIA UNIVERSITY UDAIPUR, RAJASTHAN, INDIA COURSE YEAR YEAR OF PASSING PERCENTAGE 1st Year September 2013 72.00% 2nd Year September 2014 73.88% 3rd Year July 2015 89.69% RAJASTHAN BOARD OF SECONDARY EDUCATION AJMER, RAJASTHAN, INDIA (RBSE) COURSE SCHOOL NAME YEAR OF PASSING PERCENTAGE High Secondary School Govt. Sr. Secondary School-% Sr. Secondary School Govt. Sr. Secondary School-% VISION TECH COMPUTER CENTER OBRI, SAGWARA, INDIA. COURSE Computer Basic CERTIFICATE TYPE COURSE DURATION GRADE Diploma Certificate One Year 1st VOLUNTEER EXPERIENCE Volunteer Assistant PANCHAL SAMAJ CHOKLA (BANSWARA, RAJASTHAN, INDIA) Join (March 2015 – Present) Social Service The Shree Panchal Samaj Chokla is a big trust in a Banswara Rajasthan India, am volunteering in this samaj as a volunteer Assistant helping the trust for poor people, homeless people, and Children girl’s education trust, In our trust has more than 200 volunteers working to help the people and developing Semaj trust. HONORS AND AWARDS Workshop on "Enhancing Employability Skills" (Organized by BBM Programme February 2015) BHUPAL NOBLES P. G. COLLEGE (UDAIPUR, RAJASTHAN, INDIA) The Learning and Skills Improvement Service (LSIS) have been hard at work creating a comprehensive guide to holding a workshop on an ‘Introduction to developing employability skills’ improved the talking and work activities related to skills and games Exercise as well as mind creativity games. Successfully attended and completed this program. The International Seminar Education, Well-Begin and National Integration in Collaboration with Indo-German Society Rajasthan Chapter India (November 2013) BHUPAL NOBLES P. G. COLLEGE (UDAIPUR, RAJASTHAN, INDIA) Two approaches to cultural training in an internship have been identified. First, didactic approaches focus on Teaching facts about specific cultures. Research suggests that a didactic approach may improve self-awareness. National Service Scheme (NSS, February 2012) Bhupal Nobles P. G. College Udaipur The National Service Scheme (NSS) is an Indian government-sponsored public service program conducted by the Ministry of Youth Affairs and Sports of the Government of India. Popularly known as NSS, the scheme was launched in Gandhiji's Centenary year in 1969. Aimed at developing a student's personality through community service, NSS is a voluntary association of young people in Colleges, Universities, and at +2 level working for a campus-community (esp. Villages) linkage. Awarded by NSS Rajasthan Government complete successfully work 240 hours. PASSPORT AND CIVIL ID DETAILS Passport Number M- Date of issue and Country 08th July 2014 / INDIA Date of Expiry 07th July 2024 Civil ID Number - Civil ID Valid Up-to 21st May 2021 Visa Status Article-18 (Transferable) LANGUAGES English Hindi Gujrati Marwari HOBBIES Reading Books Hardworking Social Working Listening Music Cooking DECLARATION I hereby declare that the above-mentioned information is true to the best of my knowledge. Place: Kuwait Chirag Kumar Lohar