CHIOMA VIVIAN ETOO
Lagos, Nigeria
--https://www.linkedin.com/in/vivianetoo
PROFESSIONAL SUMMARY
Dynamic and results-driven Virtual assistant Professional with 1 year of experience in dynamic and
fast-paced environments. Demonstrated ability in prioritizing task, managing complex calendar, and
workload. Skilled in building strong relationships and adapting to evolving Executive needs, resulting
in increased trust. Passionate about asynchronous documentation and maintaining confidentiality. Fluent
in English and proficient in Slack, Notion, Zendesk and other CRM and PM tools,G-Suite, and
administrative support functions, . Committed to delivering excellent service and contributing positively
to the executives dynamics.
SKILLS
● Travel coordination
● Prioritization and multi tasking
● Confidentiality
● Email/Chat Support
● Effective Communication
● Project Support
● Administrative Support
● Tools (Slack, Kissflow, Hubspot,
Zendesk, Trello, Calendly, Notion )
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Lead generation
Data Entry
Customer Support
Appointment Scheduling
Google Workspace
Time Management
Calendar Management
Call Documentation
Fluent in English
WORK HISTORY
03/2018 to 2020
General Assistant
Blessed Ify Exclusive Luxury Fabric Enterprises – Aba, Abia State
● Respond to customers calls and messages and schedule delivery appointments
to enhance customer satisfaction and loyalty.
● Builds rapport with Executive to closely understand their preferences and
needs, leading to more targeted and appreciated service delivery.
● Manages customer transactions, including order placement, payment
processing, and coordination of timely deliveries.
● Implements an efficient customer contact management system, reducing data
discrepancies by 20% and improving customer response time.
● Provides outstanding assistance to over 1200 customers over the years,
contributing to a 25% increase in positive customer reviews through a
customer-centred service approach.
● Manages the outsourcing of products to online customers, ensuring efficient
order fulfilment and customer satisfaction.
● Plays a key role in complaint resolution by collaborating with various
departments, which decreased escalated customer complaints by 10%.
EDUCATION
2019
Bachelor's Degree: Tourism And Hospitality Management
International University Of East Africa - Kampala, Uganda
2024
Small Certificate Course: Digital Skills
Digital Witch - Online
