Chioma Uche

CHIOMA ONUKA UCHE VIRTUAL/ADMINISTRATIVE ASSISTANT Profile: Contact Address House 1, Silverlake, Pennisula Gardens Estate, Sangotedo Ajah, Lagos Nigeria Experiences: Dedicated and detail-oriented Virtual Assistant with expertise in customer service and project management. I’m skilled in call handling, chat and email support, appointment setting, lead generation, and relationship building to drive business growth. Proficient in administrative tasks including email management, calendar scheduling, and data entry. I commit to delivering exceptional support to enhance efficiency and achieve client goals. Adorable British College 2021 - Till Date Onboarding Head Conducted or coordinated orientation sessions to familiarize new staff with - the school’s systems, tools, and protocols. Helped new teachers complete necessary paperwork and ensure they understand key documents. Scheduled regular meetings with new teachers to discuss their progress, address any concerns, and provide constructive feedback. Offered technical supported to my team in resolving any issues with school systems, such as Classchart, SIMS and Google Drive access, email configuration, or virtual classroom setup. EL- Amin International School- Project Manager Crafted performance improvement plans for underperforming students in consultation with parents and administrative staff improving performance 10% on average Established relationship with over 15 students and ensured all students felt attended to with personalized feedback, class discussion and encouragementPlanned and delivered quality lessons to my students while safeguarding them. Education M.Ed Language Education(English ) University of Nigeria, Nsukka B.Ed Arts Education(English Education) University of Nigeria, Nsukka Skills Skills and Expertise: -Chat and Email Support Email Management Customer Support Customer Service Data Entry Appointment Setting Project Management Communication Tools Lead Generation Scheduling Certifications: Certifications: Email Marketing Lead Extraction Introduction to Telemarketing Digital IT Support Cold/Warm Emailing Languages English In view 2015