Prince-Wenike Chioma Stella
Co-host | Virtual Assistant
Port Harcourt, Nigeria-| -
PROFESSIONAL SUMMARY
Detail-oriented and highly organized Virtual Assistant with expertise in co-hosting short-term
rentals. Proficient in administrative support, customer service, email management, and property
listing optimization on platforms like Airbnb and Booking.com. Experienced in using Hostaway
for property management, streamlining operations, managing reservations, and ensuring
exceptional guest experiences. Passionate about delivering top-tier service while enhancing
efficiency in rental management.
PROFESSIONAL EXPERIENCE
Co-Host
The View Property Management | August 2024 - Present
● Managed guest communication, promptly addressing inquiries and concerns to ensure
an exceptional stay.
● Oversees seamless check-in and check-out processes, enhancing guest satisfaction and
operational efficiency.
● Listed and optimized short-term rental properties on Airbnb and Booking.com for
increased visibility and bookings.
● Accurately managed reservations using Hostaway, preventing scheduling conflicts and
ensuring smooth operations.
● Resolved guest issues efficiently, maintaining high customer satisfaction levels.
● Coordinated cleaning and maintenance schedules, conducted property inspections, and
ensured compliance with quality standards.
EDUCATION
University of Port Harcourt
Bachelor of Science | Oct 2008 - July 2012
SKILLS
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Short-Term Rental Management
Customer Service & Guest Relations
Administrative Support
Effective Communication
Email & Calendar Management
Virtual Assistance
Property Management Software (Hostaway)
Problem-Solving
Adaptability & Fast Learning
CERTIFICATIONS
● On-Demand IT Skills | Digital Witch
● Virtual Assistant Certification | ALX Africa
● Property Management/Co-Hosting | Short-Term Rental Academy
LANGUAGE
● English (Fluent)
INTERESTS
● Research & Learning New Technologies
● Networking & Meeting New People
REFERENCES
Available upon request.